Production Manager - Jewelry

Mumbai, Maharashtra, India

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE IDEAL CANDIDATE

The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.

Overview

Quince is seeking a highly organized and detail-oriented Production Manager to oversee the end-to-end production lifecycle of our jewelry category. The role requires strong experience in sourcing, production, vendor management, and supply chain optimization with a customer-first mindset. This position will play a critical role in ensuring efficient lead times, cost optimization, vendor performance, and seamless execution of both standard and custom orders. As a Production Manager, you will be responsible for creating great vendor experience, and driving initiatives with vendors shortening the lead time and ensuring vendors are delivering on time to keep our in stock high. You will report to the regional head of production and will work cross-functionally with our global-based sourcing team and logistics team.

Key Responsibilities

Production Management

• Conduct end-to-end lead time assessments and implement initiatives to reduce production timelines, enhancing efficiency and effectiveness.
• Develop the capability and oversee daily order validation, selecting and releasing orders to primary or secondary vendors based on capacity.
• Review vendor open order reports weekly, resolving issues causing delays and ensuring timely communication of delays with Customer Service.
• Verify vendor portal order fulfillment on a regular basis for all Made-to-Order (MTO) items.
• Manage vendor on-time delivery (OTD) metrics with the goal of achieving 90%+ OTD across all suppliers.
• Manage lead times for MTOs around holiday factory closures, updating and adjusting timelines proactively.
• Perform regular checks to ensure all lead times of active styles are accurate and updated in the ERP system (Product Catalog).
• Coordinate closely with Planning and Vendors to align forecast accuracy and maintain inventory min/max levels to support shorter lead times.
• Support the loose diamond program through stock management, inventory selection, and fulfillment.

Vendor & Supply Chain Management

• Work closely with sourcing, inventory planning,and engineering teams to optimize production efficiency,data quality,and supply chain operations.
• Manage strategic partnerships with vendors,enuring compliance with Quince standardsand delivering an excellent partner experience.
• Conduct Quarterly Business Reviews (QBRs)with vendor managementto review strategy performance highlights,and areas for improvement.
• Explore cost savings opportunitiesin production while ensuring efficient useof resources.

Customs & Specials

• Developand overseethe Customs & Specialsproduction processin collaborationwith merchandising,sourcing,and customer service.
• Manage specialand custom ordersfrom approved conceptto completion including tracking quality checksand timely delivery.
• Communicate customer specificationsclearlywith product developmentand customer service teamsensuring custom pieces meetqualityand brand standards.
• Proactively addressand resolve issuesduringthe custom order processto ensure customer satisfaction.

Qualifications & Competencies

Experience:

• 10+ years ofsourcing procurement,and production experiencein jewelry industrywith strong exposureto US-based online retailers(M2C).
• Proficiencyin MS Excelwith abilityto workonandanalyze large data sets create reportsand use advanced functionsfor decision-making.
• Familiaritywith operations coordinationor production rolewith ERP systems experience(NetSuite required; Spring Systemsa plus).

Technical Knowledge:

• Deep understandingof jewelryproduction processes(gold diamonds loose stones MTOand custom orders).
• Familiaritywith compliance sustainability practicesand lean / JIT manufacturing.

Skills & Attributes:

• Strong project management,

oragnizational, calendar discipline.

• Highly analytical,

detail-oriented, excellent problem-solving, process improvement abilities.

• Strong communication skills(written,

overbal, presentation) abillitytocollaborate cross-functionally external vendors.

• Proficient inventory management,

order processing, erp tools. custome-centric mindset balancing efficiency, cost savings, brandehancement. positive, aproactive, adaptable fast-paced evolving environment.

Education:

Bachelor’s degree preferred.

What We’re Looking For

An agile,result-driven professionalwitha GM mindset,someone who thrivesin complexity,could balance multiple stakeholders,and passionate about delivering exceptional customer experienceswhile driving operational efficiencyinjewelry supply chain.

WHY QUINCE?

Joining Quincemeans being partof mission-driven teamreshaping retail.You will work alongside talented colleagues tackle meaningful challengesand contribute building more sustainable accessible futurefor customers partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunitiesall employees applications employment prohibits discrimination harassment any type without regard race,color,religion age sex national origin disability status genetics protected veteran military status sexual orientation gender identity expression any other characteristic protected federal state local laws. Quince committed providing reasonable accommodations qualified individuals disabilities.If you need reasonable accommodation complete application perform essential functions role at Quince please let us know completing accommodation form.We review requests individually work determine appropriate accommodations case-case basis.Employment contingent upon successful completion background check.Quince conduct background checks compliance applicable federal state local laws.

Security Advisory: Beware of Frauds

at Quince,dedicated recruiting top talent share drive innovation.Safeguard candidates emphasis legitimate recruitment practices.Initial communication primarily official Quince email addresses LinkedIn; beware deviations.Personal data sensitive information not solicited during application phase.Interviews conducted via phone,in person approved platforms Google Meets Zoom—never messaging apps calling services.Offers merit-based communicated verbally followed writing.If personal information requested initiate hiring process rest assured through secure protected means.