USD per year
Program Manager
Atlanta, Georgia, United States
Program Manager
- Atlanta, Georgia, United States
- Business Operations
- Regular
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world94all in a flexible, award-winning workplace. Program Managers (PgMs) at PagerDuty drive large scale programs and projects to success! You will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. PgMs handle complex inter-team dependencies and bridge the gaps in technical management. You will need to work with many teams in different domains and will work effectively with engineers, engineering managers, product managers, customer service teams and beyond. If you are someone with a strong technical background, excellent problem solving ability and is passionate about managing large scale programs and projects then we want you to join our team!
Responsibilities:
- Lead product development and other department program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
- Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems
- Anticipate bottlenecks, providing escalation management and making tradeoffs
- Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams
- Provide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
- Collaborate closely with departments to drive iterative process improvements
- Leverage tools and processes to improve productivity in support of the program
- Communicate successes, schedules, priorities, issues and overall program health to all levels in the company
- Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
- Drive program alignment on present and future outcomes that support company92s strategy
- Manage program financials related to capitalization
- Creation and distribution of impactful automated reporting
Attributes:
- Ability to organize a new program and assemble all structural components needed to kick off and mobilize teams
- Confidently and accurately manage cross-team dependency and risk identification and resolution
- Able to translate technical details into useful information for non-technical Dutonians
- Ability to communicate complex information/situations in a clear and concise manner to all levels
- Strong influencing and networking skills with the ability to drive and take action proactively, with a focus on outcomes and deliverables
- Able to manage up and down the org, keeping program goals at the forefront
- Analytical, solution oriented
- Confidence/ability to have the difficult conversations
- Business & Financial Acumen
- Ability to absorb a holistic understanding of the program from User to Prioritization to Delivery to Support
- Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)
- Ability to set up reports/dashboards such that manual effort is reduced
Minimum Qualifications:
- 5+ years of technical program management experience in matrixed software development organizations
- Jira power user
- Bachelor92s degree in Computer Science,92 related technical field,92 or equivalent practical experience
- Have a deep understanding of agile principles and how to apply them effectively
- Experience with common software development methodologies and standards
Desired Qualifications:
- Work experience in a fast growth startup environment
- Ability to provide technical recommendations in solving software engineering challenges involving bug triage,92 pull requests,92 source control,92 continuous integration,92 etc.
- Experience in DevOps92and digital/cloud operations
The base salary range for this position is 99,999 - 166,999 USD. This role may also be eligible for bonus,99 commission,99 equity,99and/or benefits. Our base salary ranges are determined by role,99 level,99and location.99 The range,99which is subject to change based on primary work location,99 reflects the minimum99and maximum base salary we expect99to pay newly hired employees for99the position.99 Within99the range,99we determine pay for an individual based on a number of factors including market location,99job-related knowledge,99skills/competencies99and experience. Your recruiter can share more about99the specific offerings for this role,99as well as99the salary range for your primary work location during99the hiring process. Hesitant to apply? We encourage you99to submit your resume even if you don27t meet every requirement.20 We value potential20and consider each candidate's full professional story.20 Whether you're exploring a career change or taking your next step,20we look forward20to reviewing your application.20 If this just isn27t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta,20Lisbon,20London,20San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self,
Join our global team of innovators shaping the future of digital operations with AI. At PagerDuty, you'll tackle complex problems impacting millions, grow your career at the cutting edge of technology, and help build a more equitable world—all in a flexible, open environment.
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