Job description

The Opportunity

We’re hiring a Revenue Cycle Manager to own billing outcomes across a portfolio of accounts. This is a hands-on role focused on resolving complex billing issues, working with payers, and driving claims to reimbursement. You will be the primary billing owner for your assigned accounts, stepping in on escalations, investigations, and onboarding support when needed. This is not a pure execution role, you are expected to identify issues, problem-solve, and drive resolution end-to-end.

What You’ll Do

Own billing performance for a set of provider accounts
Investigate and resolve complex claim issues, denials, and reimbursement gaps
Work directly with payers to follow up, escalate, and resolve claims
Identify root causes of billing issues and ensure they are addressed
Support onboarding of new accounts, including billing setup and early claim submission
Join provider calls when needed to support onboarding, troubleshooting, or escalations
Partner with account managers to triage and resolve billing-related issues
Spot patterns in denials or failures and recommend process improvements
Help establish best practices for billing workflows and payer interactions

What We’re Looking For

4+ years of experience in revenue cycle management or medical billing
Strong experience with denials management, payer follow-ups, and claim investigations
Deep familiarity with US healthcare billing workflows
Ability to independently own problems and drive them to resolution
Comfortable communicating billing issues clearly (internally and externally)
Strong critical thinking skills — not just task execution
Detail-oriented with the ability to identify patterns and root causes
Experience in pharmacy, ambulatory care, or digital health is a plus

Success in This Role Looks Like

Claims move efficiently from submission to reimbursement
Denials are resolved quickly and root causes are addressed
Providers gain confidence in billing performance
Complex issues are handled without creating bottlenecks
Billing operations scale without constant escalation

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we’ve facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. The Interview Process 1. A brief call with People and Culture to get to know you better and discuss role expectations

A90 minute interview and scenario sessionto showcase your problem-solving and communication skills

A30-minute call with cross functional team member(s)

Anoffer, contingent on mutual alignment

How we use AI

At MedMe, we use AI to help us organize and manage applications so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.

Perks at MedMe

Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays
Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

Location

This is a remote position. Occasional travel may be required for customer meetings, partner discussions, and industry events. MedMe is a proud equal opportunity workplace committed to equal employment opportunity regardless of race, colour, ancestry,...