Recruitment Lead

London | Full-time | Hybrid | Shoreditch/Liverpool Street We’re Making Travel Effortless. Join Us. Travel is essential, whether it’s visiting family, starting a new adventure, or taking a career defining trip. Yet today, over 4 billion airline passengers rely on tech that hasn't changed in decades. At Duffel, we’re rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors (Benchmark, Blossom, Index Ventures, and Kima Ventures) and born out of Y Combinator (S18), we’re simplifying complex systems to build the future of travel.

Recruitment at Duffel

We are looking for a Recruitment Lead to both manage our in-house recruiting team and be an on the ground recruiter, partnering with leaders on recruitment strategy and ensuring we maintain a consistently high hiring bar as we scale.

About the role:

What you’ll be doing:

Manage a team of recruiters setting workload priorities, running 1:1s, keeping a pulse on pipelines, and supporting their development
Partner closely with leaders on recruitment strategy and delivery across all functions, with a particular focus on scaling technical hiring
Maintain and improve a structured interview infrastructure so the whole team runs a consistent, high-signal process
Use data and insight to ensure a strong recruitment infrastructure, tracking and reporting on hiring KPIs through quality-control on pipelines and leaning on Ashby workflows
Be the escalation point for hiring managers when a process isn't working
Own end to end hiring personally running search and building pipelines on technical senior or niche roles alongside the team

What we're looking for:

Extensive recruiting experience at a tech first company including owning hiring metrics and reporting to senior leaders not just running requisitions.
Meaningful experience hiring mid to senior software engineers across the stack with a clear view of where engineering hiring breaks down: assessment design competing offers counter-offers and sourcing by specialism.
Experience leading coaching and developing experienced recruiters including planning team capacity against a hiring plan and rebalancing workload rather than managing day to day.
Strong data literacy in Ashby: you can read a hiring funnel and pinpoint where it's breaking using Time to Hire Time to Fill stage conversion offer acceptance and source-of-hire data.
Confident in forecasting capacity and demand: you can turn a hiring plan into recruiter headcount lead times and the date each opening needs to go live flag early when a plan can't be delivered.
A strategic commercially minded approach: you can turn data into a prioritised plan with clear baselines targets expected ROI (e.g agency spend versus in-house capacity).
A quality-over-quantity mindset with experience defining tracking Quality of Hire using it to steer where you source candidates how the team hires.
Skilled in building recruitment processes structured interviewing commitment to clean data documentation excellent stakeholder management skills.

Why work at Duffel:

Equity for every permanent employee.
Travel allowance to explore the world.
Work from anywhere flexibility sabbatical policy.
Electric car scheme with tax savings.
Flexible bank holidays family leave volunteering day.
Paid study days pension cycle-to-work scheme.
Private healthcare eye test cover season ticket loans.
Family leave (maternity paternity adoption).

Location:

Shoreditch London (Hybrid In-office Tuesdays & Thursdays)

Interview process:

Recruiter Screen
Hiring Manager Chat
Technical Case Study
Final Stage Interview

Duffel is an equal opportunities employer valuing diversity skills over age sex disability sexual orientation race religion or belief. Recruitment agencies are not accepted unsolicited CVs.