Relationship Manager – Renewals & Growth

New York City *Relationship Manager – Renewals & Growth* *Location:* This position is *based in New York City,* and *in-office attendance is required Monday-Thursday* with the ability to be remote on Friday. *Who we are looking for:*

• 3-5+ years of experience in Renewals, Account Management, or Client Success, ideally within a SaaS or startup environment.
• Demonstrated track record of surpassing retention and revenue goals, fueling business growth.
• Sharp commercial instincts, with hands-on experience negotiating contracts and driving effective renewals.
• Adept at creating powerful advocacy programs that generate referrals, references, and testimonials to boost credibility.
• Exceptional communicator with a talent for cultivating strong, lasting client relationships.
• Skilled at juggling multiple accounts and priorities seamlessly in a fast-paced, dynamic setting.
• Well-versed in CRM and customer success tools like Salesforce, HubSpot, Asana, and Gainsight to optimize account management.

*What you’ll be doing:*

• Take ownership of the renewal process across your client portfolio, consistently surpassing retention targets, and strengthening loyalty.
• Unlock revenue potential by spotting expansion opportunities and partnering with Sales to drive strategic upsells.
• Build and nurture meaningful client relationships founded on trust, proactive communication, and expert guidance.
• Transform satisfied clients into passionate Onshore advocates by fostering referrals, case studies, and valuable references.
• Keep a pulse on client health, proactively mitigate risks, and promote seamless product adoption for long-term success.
• Lead impactful business reviews and success planning sessions that clearly showcase ROI and tangible business value.
• Collaborate seamlessly with Product, Sales, and Support teams to resolve challenges and maximize client value.
• Serve as the client’s internal champion, providing vital feedback to influence product roadmaps and strategic priorities.

*Life at Onshore:*

• Rewarding Compensation Packages: We aim to ensure every employee feels valued and appreciated. The annual base salary for this position ranges from $100,000 - $120,000 with an additional bonus component.
• Healthcare Benefits: We provide comprehensive medical, dental, and vision plans along with FSA and HSA options.
• Unlimited Time Off: We believe in supporting work-life balance and overall well-being, which is why we offer unlimited PTO. This allows you to take the necessary time to rest, recharge, and attend to personal matters whenever needed.
• Paid Parental Leave: We provide dedicated paid leave to support new parents, emphasizing our commitment to supporting families and helping employees prioritize their time with loved ones during this significant life event.
• Office Environment and Perks: Experience our collaborative and thriving workspace in New York City, complemented by a fully stocked kitchen, regular company gatherings, and a vibrant culture that fosters strong morale and connections among team members.
• Personal and Professional Growth: Leverage the diverse team environment to support your development through workshops, mentorship and team-building activities.