Renewal Manager, SMB - Americas

Location

Remote - US; Remote - Canada

Employment Type

Full time

Location Type

Remote

Department

Customer Success
Contract Management

Compensation

Contract Manager
OTE $100K – $120K
Offers Equity
Offers Commission

The posted range represents the typical compensation range for this role. Actual compensation is determined by market rate, qualifications, experience, and location. Additional benefits are shared as part of the job posting.

Overview

Hello! I am Alex, Head of Contract Management at Ashby. I am thrilled to be expanding our Contract Management team, as this function serves an important role in the success of our customers and the business. Having a Contract Management team at Ashby allows our Sales team to focus on supporting prospective buyers on their journey to becoming an Ashby customer and existing customers expanding further into the product, while simultaneously allowing our Customer Success team to focus on the growth and success of our existing customers. With this harmonious relationship across the internal teams, we are able to make renewal and contract conversations meaningful and relevant to the needs of our customers, providing a top tier experience with Ashby.

About The Role

As an Ashby Contract Manager for Startup accounts, you will play a key role in supporting our revenue function and customer satisfaction with customers who are up to 100 employees. You will manage annual customer renewals, month-to-month customer subscriptions, contract questions, and will collaborate closely with a number of internal teams across Ashby’s largest customer segment. As a trusted guide to quickly growing and steady-state startups, you will need to secure early customer loyalty, guide non-recruiting personas through the renewal process, and provide hands-on assistance to customers. Attention to detail on a high volume of accounts will be essential, with an agile approach to secure continuing customers swiftly and solve for these smaller businesses creatively. With a focus on helping small startups begin to meaningfully grow their businesses, you will identify opportunities to support these businesses and identify high growth accounts. Your work as a Contract Manager directly impacts our broader business goals, with Ashby’s Operating Principles woven into our processes. This position requires expertise in core contract management competencies:

Navigating pricing and negotiation discussions with empathy and tact, while upholding a high level of respect for the value of Ashby and the services we render.
Leading the renewal process with customers, ensuring timely and successful contract renewals, with terms that align to both the broader business goals and solve for the customer’s needs.
Building and maintaining trust with customers, proactively addressing concerns and ensuring their subscription needs are met at time of renewal and throughout the customer lifecycle.
Managing day-to-day administrative tasks such as customer outreach, generating order forms, and CRM maintenance.
Understanding contract terminology and how to communicate these terms to customers.

Our ideal candidate will have a strong background in a combination of sales, customer success, and renewal management, with a proven ability to drive contract renewals and enhance customer relationships. In this role, you will work closely with our customers to ensure they receive maximum value from our offerings, ultimately contributing to customer retention and satisfaction. You will work in partnership with Sales and Customer Success to ensure that the right resources are engaged to maximize customer growth, driving expansion and renewal. Ashby takes tremendous pride in our software; as such, we encourage all employees to have rich product knowledge. While the scope of your role does not require technical product aptitude, we will empower you with product knowledge to ensure you’re well-positioned for customer conversations (e.g., should tech stack pricing efficiency surface in a renewal, you are comfortable communicating our differentiators).

You could be a great fit if:

You enjoy finding creative solutions for complex situations – this in turn will allow you to successfully solve for both the customer and Ashby.
You are solutions-oriented – there is a solution to every problem or challenge we may face in Contracts.
You are detail-oriented – we work across many different systems... fact-checking & record keeping paramount priority.
You are adaptable – continuously learning & applying learnings daily.
You excel at cross-functional collaboration leveraging right teams & colleagues while respecting others’ time & goals.
You have excellent communication skills over phone & email; navigate high pressure situations professionally; strong public speaking skills translate well.
You delight in autonomy over schedule; high accountability; visible company-wide work but manage time independently.
You display empathy understanding where customers come from striving for solutions accordingly.
You value transparency – clarity & honesty every step renewal process within Ashby company.

You might not be a great fit if:

Avoid taking ownership or prefer handing off tasks.
Dynamic situations make uncomfortable.
Pricing conversations/negotiations feel demanding or taxing.
Do not enjoy admin work preferring face-to-face meetings all day.
Difficulty devising creative solutions hindering effective addressing needs.
Prefer working independently without collaboration.
Prefer rigid schedules limited autonomy; find accountability challenging.
Have difficulty working remotely full time.

Our Culture

Our co-founders have written authentic pieces about Ashby’s communication & operating principles. We hire fewer stronger people providing clear ownership over specific scopes. Our Customer Success team prioritizes solving for customer. We hope hire driven Contract Manager who embodies empathy & curiosity.

Interview Process:

Recruiter Interview: 30 minutes
Hiring Manager Interview: 30–45 minutes
Take-home Assignment: 30–45 minutes
Final Panel:

Cross-functional Interview Sales & Customer Success: 30–45 minutes
Contract Management at Ashby: 30–45 minutes
Negotiation & Stakeholder Management: 30 minutes
Closing Questions: 15 minutes

About Ashby:

We’re building next-gen recruiting software starting products help talent leaders run efficient data-driven hiring processes. Well funded by investors including Y Combinator; thousands customers like Snowflake OpenAI etc.; growing >100% YoY; low churn; many years runway — perfect time join!

Benefits:

Competitive salary & equity.
Opportunity working talented passionate team.
10-year exercise window stock options (purchase when financially comfortable).
Unlimited PTO (4 weeks recommended).
Twelve weeks fully paid family leave (US), plans expanding internationally.
Generous equipment/software/office furniture budget.
$100/month education budget plus manager-approved larger items like conferences.
Top-notch US health insurance fully covered premiums employee & dependents.

Ashby provides equal employment opportunities (EEO) without regard race/color/religion/sex/national origin/age/disability/genetics/sexual orientation/gender identity/expression. Committed diversity & inclusion welcome all backgrounds/experiences/perspectives/abilities. Ashby commits fair transparent hiring process; confirms active vacancy; may use AI tools assisting recruitment screening/assessment/selection. Compensation Range: $100K - $120K