Sales Development Representative

United States North American Sales / Full-time- Remote / Remote apply for this job As a Sales Development Representative, you will be responsible for handling incoming leads, phone calls and sales chats from the Articulate website 60answering questions, qualifying leadsa0and passing opportunities and more complex questions to the appropriate Articulate team member. In addition to handling inbound leads, the Sales Development Representative will also perform scripted outbound sales activities. You thrive in a fast-paced environment with tons of autonomy, love high-volume, and work well as part of a team that is laser-focused on providing an outstanding experience for Articulate prospects and customers.a0 This is not a commissioned-based sales position.

What You'll Do:

• Leverage the BANT Methodology to qualify leads to be worked by the Sales teams.
• Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams
• Reach out to prospects and customers to conduct scripted sales activities
• Work cooperatively with other Articulate teams to deliver an exceptional customer experience
• Answer basic questions from prospects and customers
• Transfer more complex questions or situations to the appropriate frontline team
• Track and gather evidence from calls and chats for high-priority customer issues or needs
• Cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment
• Available during requested business hours, Monday 6 Friday, to respond to incoming sales inquiries (unless prior approval from management)
• Other sales support duties as assigned

What You Should Have:

• Minimum two years of experience in a business development or sales support role
• Excellent attention to detail and follow-through, with the ability to handle and prioritize high-volume activities without letting anything fall through the cracks
• Adept at finding answers on the spot and handling uncertainty from customers and prospects
• Solid computer skills, including in-depth experience with Salesforce.com; able to create, manage, and update lead, contact, and opportunity information with ease
• Positive, energetic phone presence
• Outstanding written and verbal communication skills
• A can-do, positive attitude
• Independence at managing the day-to-day volume, case assignment, and other duties as assigned or time allows
• Thoughtful, trustworthy doer
• BA or BS degree or equivalent experience

Nice to Haves:

• Solid computer skills, including experience with core sales tools such as Salesforce, ZoomInfo, Outreach, and LinkedIn
• Familiarity with the e-learning space and the product offerings for authoring tools and learning management systems
• Fundamental understanding of lead and sales development best practices
• Experience working in a remote environment

$57,844 - $76,643 a year Base Pay: $21 to $24.11 / hour. This is a full-time, non-exempt position scheduled for 40 hours per week and eligible for overtime pay. Based on a regular full-time schedule, the annualized base earning range for this role is $43,680 to $50,141 /year. Variable Compensation: This role is eligible for sales commissions based on individual performance and a company bonus based on company performance. Total compensation pay range for this role (including base pay, on-target commission earnings, and full company bonus payout) is $57,844a0to $76,643. These ranges represent our good faith expectation of what we reasonably expect to pay for this role based on factors including (but not limited to) skills, experience, training, licensure and certifications, education, and other business and organizational needs. Articulate also offers a robust suite of benefits 6 visit the websitea0for a full list. The application window for this position is expected to close 90 days from the original posting date.

About us

Articulate Global,a0LLC,a0is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002,a0Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop,a0deliver,a0and analyze online workplace training thats engaginga0and effective.a0 Increasingly,a0organizations must reskill employees for ever-changing remotea0and hybrid work environments,a0create learning cultures that attracta0and retain employees in a tight labor market,a0and use training to build more equitable,a0empowering,a0and engaging workplaces.a0Articulate helps organizations address these critical business needs with its creator platform for workplace training.a0Articulate 360a suite of creator tools for online courseswas named the 7th most-loved product in the world by TrustRadius in 2021.a0AndRisean all-in-one online training system that makes online training easy to create,9joyable to take,and simple to manageis the first creator platform for SMBs9and departments within the enterprise.9Articulate has more than 118,913 customers in 170 countries9and counts all 100 of the Fortune 100 companies as customers. Named one of Inc. Magazines Best Workplaces 20229and a leader in building ahuman-centered organization,Articulate is guided by a commitment to provide the best value to customers,9do right by employees,9and create an equitable,9empowering workplace for all.9As a human-centered organization, we honor peoples humanity knowing that each persons unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here. Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at hr@articulate.com. (For information about Articulate's privacy practices, please view ourPrivacy Notice) As an organization, ne participate inE-Verify. nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.