The Problem We're Solving Most people don't think twice about going to the doctor. But for over 85 million uninsured and underinsured Americans — the cashiers, drivers, home health aides, and construction workers who keep this country running — getting care is complicated, expensive, and often out of reach. We built Vitable to change that. Vitable is the health benefits platform designed for every worker. We make it easy for employers to offer real, high-quality healthcare to their teams — not watered-down coverage, but benefits that actually work. It's better for employees. It's smarter for employers. And it matters. We're a small, passionate team moving fast and solving a problem that genuinely deserves solving. If you're looking for a place where your work has a tangible impact on real people's lives, you've found it. The Role Healthcare is confusing. Insurance is confusing. For many people, it’s one of the most stressful systems they’ll ever have to navigate. Our HRA Operations Associates make it easier. This is a seasonal, hourly role running from October through January , created to support our members during the busy open-enrollment season. The schedule is 30 hours per week, Monday through Friday , with two available shifts based on location: Shift A: 9:00 a.m.–3:00 p.m. ET Shift B: 3:00 p.m.–9:00 p.m. ET Hourly rate: $20-30 per hour No weekend coverage required From helping someone understand their coverage to troubleshooting an issue or guiding them through enrollment, you’ll play an important role in making sure every member feels informed, supported, and cared for. You’ll own each interaction from start to finish—working directly with carriers, answering benefit questions, resolving problems, and helping create a seamless member experience. We’re looking for licensed insurance professionals who combine technical expertise with genuine empathy: people who can simplify complex information, remain calm under pressure, and treat every member like a human being—not a ticket number. If you enjoy solving problems, take pride in doing things well, and want your work to have a meaningful impact on people’s lives, we’d love to meet you. Your day-to-day Provide members with seamless support by phone and email Submit applications to insurance carriers and own them through approval Help members navigate the healthcare system and understand their coverage options Quickly identify and resolve issues when transactions or experiences don’t go as planned Document every member phone call and email in Zendesk Answer eligibility and benefit-specific questions Provide consistent phone and email coverage during your scheduled shift Required experience An active resident-state health and life insurance license Direct experience enrolling individuals through Healthcare.gov or a state-based exchange such as Covered California Experience in a customer-support or member-services environment such as a call center or help desk This is a service role first not a sales role General insurance sales experience without hands-on marketplace enrollment experience will not be sufficient. Interview assessment criteria Clear verbal and written communication skills Patience empathy composure under pressure Ability to apply insurance expertise while guiding enrollment Comfort using support-ticketing platforms Availability for full seasonal term shifts Preferred but not required Licensure in multiple states or willingness to obtain additional licenses Bilingual fluency especially Spanish Experience with Zendesk or similar platforms Desired personal qualities Mission-driven with motivation for meaningful work Pride in thoroughness and follow-through Curiosity and clarity about personal purpose why Self-starter who figures things out independently Empathetic honest caring toward others Collaborative yet comfortable working independently Benefits for full-time US-based employees note this role is seasonal/contract: Full Silver Plan medical coverage plus dental and vision Vitable Primary Care membership for employees 401(k) plan and life insurance Unlimited paid time off PTO Remote-first work environment MacBook and home office setup stipend Competitive equity ownership opportunities Company culture: Fast-moving with a clear mission and urgency about solving healthcare access problems. Values building over maintaining navigating ambiguity well doing unglamorous work well asking for help when needed caring about details while keeping the big picture in mind. Team-oriented with mutual support open communication about struggles or issues no egos or toxic behavior. Commitment to diversity: Vitable values diverse backgrounds experiences perspectives as essential to their work. Equal opportunity employer focused on hiring people who care about the mission.