Senior Analytics & Insights Lead

Lisbon, Portugal

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking a strategic, hands-on, Senior Analytics & Insights Lead to elevate our business insights, data standardization, and reporting architecture. In this role, you will work with the Executive team, primarily Go To Market leadership, and Operational Business Partners on organizational performance insights. You will ensure the E-Team has a clear picture of the key performance indicators to run their respective business units. You will leverage AI to produce insights for Executive leaders’ Monthly Business Reviews, and see through the recommended actions fueled by data. Youll maintain and update the leading/lagging- input/output metrics for key Company Saas Metrics so your E-Team stakeholders know exactly what levers to pull in order to impact the output metric. You will design and implement reporting and KPI frameworks, uphold governance standards, and lead cross-functional projects that surface actionable business insights. You will ensure our analytics capabilities stay ahead of industry trends. Reporting to the Director of Performance Insights and Analytics within Global Business Operations,
youll serve as a key partner to business leaders,
proactively identifying gaps,
connecting fragmented needs,
and translating business goals into measurable KPIs. Youll manage relationships and project priorities through influence,
communicate effectively across stakeholders,
and facilitate meetings that drive clear outcomes.
Your deep understanding of business drivers and operational impact will help shape the organizations short-term capabilities and long-term success.You will proactively leverage AI to enhance efficiency and quality across your work. Key Responsibilities  How Youll Impact Our Vision:

• Have a strategic mindset to align business questions to overall strategy and KPIs
• Derive analytical insights for Go-To-Market executive stakeholders
• Maintain data standardization initiatives and develop governance frameworks to ensure consistency and quality across reporting and analytics.
• Design robust reporting architectures and KPI frameworks that align with business goals and drive strategic decision-making.
• Mentor and support junior analysts, fostering a culture of learning operational excellence.
• Drive cross-functional projects, surfacing strategic business insights ensuring timely, high-quality delivery.
• Identify recommend additional projects/business insights needs based on findings from current initiatives evolving business needs.
• Operate within defined procedures, documenting managing project scope risks throughout project lifecycle.
• Balance mix maturity projects stakeholder-driven initiatives, ensuring both delivered excellence.
• Maintain deep understanding business drivers, operational implications, competitive landscape inform analytics strategy.
• Proactively bring business industry trends keep tracking, reporting, insights ahead curve.
• Translate organizational goals actionable KPIs reporting solutions, using foresight anticipate gaps risks.
• Engage internal external customers understand needs gather feedback take action improve satisfaction confidence analytics deliverables.
• Build manage cross-functional relationships align priorities set clear project roles responsibilities manage influence.

Key Attributes:

• Analytical Rigor: Approaches problems data-driven mindset using evidence critical thinking inform decisions.
• Business Acumen: Understanding B2B SaaS business models metrics drivers company performance.
• Go To Market: Strong understanding Go To Market B2B motions leading -> lagging indicators measure funnel conversion.
• Strategic Thinker: Able see big picture connect data insights business strategy work cross-team members anticipate future needs.
• Technical Mastery: Advanced proficiency SQL Tableau Salesforce (SFDC), passion leveraging new technologies AI.
• Influential Communicator: Skilled translating complex data clear actionable insights executive audiences.
• Detail-Oriented: Maintains high standards data quality accuracy reporting integrity.
• Proactive Problem Solver: Anticipates challenges identifies root causes implements effective solutions independently.
• Adaptable Resilient: Thrives fast-paced evolving environment remains flexible face ambiguity.
• Ethical Trustworthy: Upholds confidentiality data privacy ethical standards analyses recommendations.

Minimum Qualifications:

• Experience: 59 years professional experience working B2B SaaS data sets analytics; proven track record leading data standardization reporting initiatives
• Education: Undergraduate degree required quantitative field (e.g., Business Economics Engineering Math Statistics Computer Science) equivalent applicable experience
• Technical Skills: Proficient SQL; expert Tableau SFDC

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We encourage submit resume even if dont meet every requirement. We value potential consider candidates full professional story. Whether exploring career change taking next step look forward reviewing application. If just isnt right role time - sign job alerts! Where work
PagerDuty operates hybrid work model offices 8 major cities Atlanta Lisbon London San Francisco Santiago Sydney Tokyo Toronto. While offer flexibility within established locations cannot employ candidates residing: Location restrictions: Australia: Northern Territory Queensland South Australia Tasmania Western Australia Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming Candidates must reside eligible location vary role. How work
Our values guide support customers collaborate colleagues develop products foster culture belonging. They define not just actions but means Dutonian. People Leaders PagerDuty responsible creating high performance environments drive accountability. PagerDuty four key dimensions define Leadership Impact Lead Self Lead Team Lead Business Lead Future each dimension three associated competencies give leaders shared language guiding development career promotion succession planning discussions Manager Expectations serve practical guide managers understand responsibilities prioritize efforts drive engagement performance. What offer
global organization total rewards approach competitive industry standards aligned local laws regulations Learn more including country-specific offerings benefits site. Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement pension plan*
• Generous paid vacation time
• Paid holidays sick leave
• Dutonian Wellness Days HibernationDuty - companywide paid days off addition PTO
• Paid parental leave 22 weeks pregnant parent 12 weeks non-pregnant parent (some countries longer leave standards comply local laws)*
• Paid volunteer time off 20 hours per year
• Company-wide hack weeks
• Mental wellness programs Eligibility may vary role region tenure *About PagerDuty PagerDuty Inc (NYSE:PD) global leader digital operations management PagerDuty Operations Cloud AI-powered platform empowers business resilience drives operational efficiency enterprises With generative AI assistant core PagerDuty empowers teams detect resolve issues real time orchestrate complex workflows drive continuous improvement digital operations Trusted nearly half both Fortune 500 Forbes AI 50 approximately two-thirds Fortune 100 PagerDuty essential delivering always-on digital experiences modern businesses PagerDuty Great Place Work-certified™ Fortune Best Workplace Millennials Fortune Best Medium Workplace Fortune Best Workplace Technology top rated product TrustRadius G2 Go behind-scenes careers site @pagerduty Instagram Additional Information** PagerDuty equal opportunity employer does not discriminate basis race religion color national origin gender sexual orientation age marital status parental status veteran status disability status Your privacy important us submitting application confirm read understand PagerDuty Privacy Policy PagerDuty committed providing reasonable accommodations qualified individuals disabilities job application process should require accommodation email accommodation@pagerduty.com work meet accessibility needs PagerDuty uses EVerify employment verification program.