Senior Business Systems Analyst - AI & Transformation

Remote Type Hybrid Location Burlington, MA, United States Raleigh, NC, United States Job Category Business Operations and BI Job Summary We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Business Systems Analyst – AI + Transformation and help us do what we do best: propelling business forward. This will be a hybrid role working between your home office and our Burlington MA headquarters or Raleigh NC location. Candidates must be local to one of those offices at time of application as we can not provide any relocation packages. The Acceleration Team is a small, specialized group within Business Operations focused on AI transformation and foundational architecture. We partner across Go-to-Market functions and Enterprise Applications & Data to identify opportunities to simplify processes, improve scalability, and accelerate business outcomes. As a Senior Business Systems Analyst, you will act as a connector between business stakeholders and technology teams, helping uncover inefficiencies, analyze complex workflows, and drive innovative solutions. Success in this role requires strong business acumen, exceptional stakeholder management, technical curiosity, and a passion for experimenting with AI-driven capabilities to improve how work gets done. In this role, you will:

• Analyze business processes across Go-to-Market functions and Enterprise Applications & Data to identify opportunities for simplification, automation, and scale.
• Partner with stakeholders to understand pain points, define desired outcomes, and recommend solutions that deliver measurable business value.
• Evaluate emerging AI capabilities and identify practical applications that improve efficiency, decision-making, and user experience.
• Translate business needs into recommendations, requirements, process improvements, and implementation plans.
• Facilitate collaboration across business and technical teams to align priorities and drive execution.
• Support foundational architecture initiatives by helping define scalable processes, governance, and operating models.
• Promote a culture of continuous improvement, experimentation, and responsible AI adoption.

Your background:

• 5+ years of experience in Business Analysis, Business Systems Analysis, Product Operations, Process Improvement, or a related field.
• Strong stakeholder management and facilitation skills with the ability to influence across functions and levels.
• Proven ability to analyze business processes and drive operational improvements.
• Technically curious with a demonstrated interest in AI, automation,and emerging technologies.
• Regularly experiments with new toolsand capabilitiesand stays current on industry trends.

Employee Benefits:

• Competitive salary package aligned with market standards for senior roles in this domain.
• Comprehensive health insurance plans including medical, dental,and vision coverage.
• 401(k) retirement savings plan with company matching contributions.
• Generous paid time off policy including vacation days, sick leave,

nd holidays.

• Employee Assistance Program (EAP)

nd an employee well-being program focusing on physical,inancial health.

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