Who we are

At Help Scout, we’re on a mission to help businesses delight more customers We’ve been on this journey since 2011, and today more than 10,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 130+ people all over the world. We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a [Certified B Corporation](https://bcorporation.net/) since 2019 and have pledged 1% of our equity back to the community. Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!

The Opportunity

We’re looking for a results-driven Channel Account Manager to own and scale our go-to-market execution with marketplace and channel partners. This role sits at the intersection of partnerships, revenue, and strategy. Your impact will be clear: we have existing relationships across partner ecosystems such as AWS, TD SYNNEX, and Carahsoft. Your opportunity is to deepen engagement and turn these foundations into measurable pipeline and closed revenue. You’ll build executive-level relationships, formalize joint GTM plans, and ensure our partner ecosystem meaningfully accelerates Help Scout’s growth. If you’re excited about navigating marketplace ecosystems, aligning priorities across organizations, and building repeatable revenue motions through partners, this role was built for you.

About the role

You will own our channel and marketplace partnership strategy, developing and executing multi-year joint go-to-market plans that directly drive sourced pipeline, co-sell momentum, and closed revenue. You will build and maintain executive-level relationships with priority partners, aligning Help Scout’s revenue goals with partner initiatives and ensuring strong quarterly business outcomes. You will collaborate closely with Sales to lead account mapping, pipeline reviews, and opportunity execution, enabling partner sellers to confidently position and close Help Scout opportunities. You will develop joint marketing initiatives with partners including campaigns focused on marketplace programs. You will track revenue metrics related to channel/marketplace programs including pipeline sourced/co-sell influenced/closed revenue. You will establish quarterly business reviews with partners including executive alignment meetings. You will optimize marketplace programs driving total contract value growth through co-sell motions. You will collaborate cross-functionally internally including Product Marketing/Sales/Customer Success/Finance/Legal teams.

About you

• 5–10+ years in partnerships or strategic sales driving revenue through channel/marketplace ecosystems.
• Experience working with AWS (APN/Marketplace/co-sell), TD SYNNEX or Carahsoft or similar marketplaces/channel partners.
• Proven track record of measurable pipeline/revenue from partnerships.
• Comfortable engaging senior stakeholders across multiple organizations including cross-functional teams internally.
• Data-driven mindset; commercially minded; proficient using AI-powered tools for insights/automation/productivity.

Success in first 6 months

• Formalized joint GTM plans aligned to revenue targets established across priority partners.
• Increased sourced/co-sell pipeline & closed revenue from channel & marketplace partners.
• Deepened partner seller engagement & confidence positioning Help Scout opportunities.
• Optimized marketplace programs driving TCV growth through co-sell motions.
• Established quarterly business reviews & executive alignment meetings with partners.

Company values:

1. Happy to Help
2. Craft over Convention
3. Progress not Perfection
4. Own the Outcome

Benefits & Perks:

• Competitive salary with transparent formula based on market data
• Flexible time off policy & generous parental leave (12 weeks fully paid including adoption/foster care)
• Home office stipend & co-working stipend up to $300/month available globally
• $1,800 yearly professional development stipend per employee globally
• Top tier health insurance coverage for US/Canada employees including medical/dental/vision/life/disability coverage & mental health resources/supports available remotely worldwide

Hiring Guidelines:

• Fully remote roles; some location requirements apply (US/Canada/Denmark/Italy/Spain/Ireland/Netherlands/Poland/UK)
• No visa sponsorship provided currently; candidates must be authorized to work in their country of residence without sponsorship or relocation assistance from Help Scout at this time.
• Equal opportunity employer committed to diversity/inclusion/equity in hiring practices & workplace culture; encourages applicants from underrepresented groups & backgrounds encouraged to apply!

AI Application Policy:

Candidates are asked not use AI assistants live during interviews but may use tools for preparation prior/interview process if desired.