USD per year
Senior Channel Account Manager
Overview
Location: United States Type: Full-Time Department: Sales Compensation: $172K – $183K • Offers Equity • Offers Commission
Who we are
At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 10,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 130+ people all over the world. We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community. Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!
The Opportunity
We’re looking for a results-driven Channel Account Manager to own and scale our go-to-market execution with marketplace and channel partners. This role sits at the intersection of partnerships, revenue, and strategy. Your impact will be clear: we have existing relationships across partner ecosystems such as AWS, TD SYNNEX, and Carahsoft. Your opportunity is to deepen engagement and turn these foundations into measurable pipeline and closed revenue. You’ll build executive-level relationships, formalize joint GTM plans, and ensure our partner ecosystem meaningfully accelerates Help Scout’s growth. If you’re excited about navigating marketplace ecosystems, aligning priorities across organizations, and building repeatable revenue motions through partners, this role was built for you.
About the role
- You will own our channel and marketplace partnership strategy, developing and executing multi-year joint go-to-market plans that directly drive sourced pipeline, co-sell momentum, and closed revenue.
- You will build and maintain executive-level relationships with priority partners, aligning Help Scout’s revenue goals with partner initiatives and ensuring strong quarterly business outcomes.
- You will collaborate closely with Sales to lead account mapping, pipeline reviews, and opportunity execution, enabling partner sellers to confidently position and close Help Scout opportunities.
- You will develop joint marketing and marketplace initiatives — including events, campaigns, and listing optimizations — that generate measurable TCV and pipeline impact.
- You will track, analyze, and report on sourced, influenced, and co-sell revenue metrics, ensuring our alliance investments deliver clear and repeatable ROI.
About you
- You bring 5–10+ years of experience in partnerships, alliances, or strategic sales roles with direct accountability for driving revenue through channel or marketplace ecosystems.
- You have hands-on experience working within or alongside partners such as AWS (APN Marketplace co-sell), TD SYNNEX Carahsoft or similar hyperscaler distribution models.
- You have a proven track record of turning partnership strategy into measurable pipeline closed revenue not just relationship management.
- You are comfortable engaging senior stakeholders navigating matrixed organizations aligning cross-functional teams execute joint GTM plans.
- You are data-driven commercially minded fluent SaaS sales cycles cloud economics modern go-to-market motions curiosity AI shaping partner ecosystems.
- You are highly proficient AI-powered tools incorporate daily workflow increase productivity improve decision-making drive measurable outcomes.
What Success Looks Like in Your First 6 Months
- Formalized joint GTM plans priority partners align Help Scout’s revenue targets.
- Increased sourced co-sell pipeline contributed meaningful closed revenue.
- Partner seller engagement priority accounts deepened consistent account mapping pipeline reviews place.
- Marketplace programs optimized driving measurable TCV growth.
- Quarterly business reviews executive alignment cadences established delivering clear outcomes.
Who you’ll work with
Andrea Kayal CRO Dillon McDermott Director Sales Eli Overbey Director RevOps Partners AWS Carahsoft TD Synnex
Company values
Happy to Help
Help first name! show up each other — not obligation but invested team’s collective success share knowledge freely lead generosity practice empathy teammates customers community.
Craft over Convention
success relies quality craft work put world status quo simply won’t work insist narrow focus sweating every detail relentless pursuit customer delight.
Progress not Perfection
achieving true potential — collectively individually — requires constant progress forward momentum creating culture curiosity openness aim create safe space mistakes ability identify quickly use get better.
Own the Outcome
own outcome means taking full responsibility results work decisions contributions reflects mindset accountability proactiveness follow-through if “own outcome” don’t just complete tasks ensure work leads meaningful results—and take initiative solve problems rather passing along. Read more define share live values here.
Benefits And Perks
- Competitive salary internal transparent salary formula based market data
- Flexible time off – choose holidays vacations make sense you
- 12 weeks fully paid parental leave new parents including adoption foster care
- Home office stipend help get set productive
- Co-working stipend up $300 month choose work house
- Yearly professional development stipend $1‚800 help grow craft
- If U.S Canada offer top tier health insurance dependents
Hiring Guidelines:
All roles Help Scout fully remote Some positions specific location requirements roles outside U.S Canada work teammates independent contractors under country-specific agreements. Do not sponsor visas Teammates must already authorized work home country. equal opportunity employer committed building company embraces celebrates diversity inclusion do not discriminate basis race religion color national origin gender gender identity expression sexual orientation age marital status veteran status disability status read studies understand diverse teams build better products bring perspective contribute financially foster inclusive environment bottom line right thing do. best experience support accommodations adjustments stage recruitment process Simply inform recruitment team conversation.
A note on use AI interview process While AI important tool modern skillset ask do not utilize AI assistants live interviews Of course use any tools needed prepare! But like real human-to-human conversation team On end utilize platform called Brighthire notetaker review tool ensuring fair transparent hiring process Beware scammers! All legitimate communication Help Scout regarding application come directly @helpscout.com email address applicant tracking system Ashby never ask personal financial info conduct interviews outside official channels Apply now
Help Scout is building the customer communication platform for growing businesses that prioritize treating customers like people. Founded in 2011, their fully remote team supports over 12,000 customer-facing teams worldwide. Their products enable customer-centric organizations to provide exceptional service without reducing customers to transactions or ticket numbers. Help Scout emphasizes values such as generosity, empathy, craftsmanship, progress, ownership, and community impact.
View Company Profile