USD per year
Senior Client Manager
The Role
As a Senior Client Manager, you will own Modern Health’s employer relationships from launch through contract renewal. You are responsible for partnering with Fortune 500 companies to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform. Ideal candidates have prior experience managing large-scale client relationships and are comfortable analyzing data and using it to make strategic and consultative recommendations. We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role. This position is not eligible to be performed in Hawaii.
What You’ll Do
- Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers
- Conduct regular global account meetings to refine and align customer strategies
- Partner with the Global Client Managers, if applicable, to ensure a consistent, cohesive approach across regions
- Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
- Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies
- Serve as the primary contact for global solution updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters
- Maintain an understanding of diverse cultural nuances that influence client interactions worldwide
- Provide local implementation support in conjunction with the US-based implementation team
- Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs
- Support and lead global QBRs/ABRs,...
Modern Health is dedicated to changing the way the world thinks about mental health by providing personalized mental health care to improve employee and family well-being. They serve HR representatives, benefits consultants, providers, and clients around the world. The company is female-founded, well funded, and actively hiring. They emphasize diversity, equity, inclusion, and belonging as part of their DNA and key to delivering the best possible care. Their mission is to deliver exceptional care through a diverse and passionate team empowered by core values such as winning, accountability, empathy, and action.
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