USD per year
Senior Customer Enablement Program Manager
Location: United States
Job Description
As a Senior Program Manager in the Global Customer Enablement Practice, you will define and execute the strategy for integrating learning consultancy expertise with AI tools to drive accelerated enablement growth. You will own our new Scaled Customer Enablement Agent Suite, giving global Account Teams prescriptive, just-in-time insights to improve account health and quickly increase the number of trained users across our customer base. By automating strategic processes, you will ensure every customer receives consistent enablement resources. You will be responsible for executing the AI roadmap for customer enablement, transforming training into a powerful business driver for Databricks. This will streamline the customer experience while freeing up our Field Teams to focus on solving the world’s toughest data + AI problems with our customers. This role will report to the Global Customer Enablement Practice Senior Director. This is an exciting opportunity for a motivated and innovative entrepreneur with a passion for working across departments and across regions.
The impact you will have:
- Lead the rollout and field adoption of the Scaled Agent Suite, delivering automated learning plans and proposals to Account Teams.
- Maintain the customer enablement playbook, optimizing content for modularity and AI agent consumption.
- Automate the free-to-paid nurture motion, converting learner data into timely B2B opportunities for Account Teams.
- Partner with technical teams to embed enablement calls-to-action and insights directly into field tools.
- Integrate training health data into leadership reviews and provide managers with coaching toolkits for user enablement and account health.
What we look for:
- 6+ years of experience in Sales Enablement, GTM Program Management, or Sales Operations in a high-growth SaaS environment.
- Proven track record of managing complex workstreams and delivering global field motions with measurable adoption.
- Comfortable working with RAG-based AI tools (such as Glean) and understanding how data inputs and hierarchies affect AI-generated outputs.
- Exceptional ability to work cross-functionally across Sales, Marketing, and Technical teams to ensure a unified enablement vision.
- Expert at using data dashboards to track progress and communicate the "business story" behind the numbers (e.g., the link between enabled users and consumption lift).
- Able to solve ambiguous problems in a fast-moving environment and translate complex strategies into simple, executable field instructions.
- Familiarity with the education technology or customer training landscape is a significant plus.
Salary Information
Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors unique to each candidate including job-related skills, experience, certifications, training, and specific work location. Databricks anticipates utilizing the full width of the range. The total compensation package may also include eligibility for annual performance bonus, equity, and benefits.
- Zone 1 Pay Range: $117,400—$161,350 USD
- Zone 2 Pay Range: $105,600—$145,200 USD
- Zone 3 Pay Range: $99,800—$137,150 USD
- Zone 4 Pay Range: $93,900—$129,150 USD
Additional Information
About Databricks Databricks is a data and AI company serving over 10,000 organizations worldwide including Comcast, Condé Nast, Grammarly, and over 50% of Fortune 500 companies. Headquartered in San Francisco with offices globally. Benefits Comprehensive benefits offered; details vary by region. Diversity & Inclusion Committed to fostering an inclusive culture; hiring practices meet equal employment opportunity standards without regard to protected characteristics.
Location Details
Databricks Inc. 160 Spear Street, 15th Floor San Francisco, CA 94105 United States
Databricks is a data and AI company that unifies data engineering, analytics, and machine learning on a lakehouse architecture. Founded by the original creators of Apache Spark, it offers a cloud-based platform for building, deploying, and maintaining enterprise-grade data and AI solutions at scale.
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