Senior Customer Success Analytics Analyst

Remote, Canada; Remote, US GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

As a Senior Customer Success Analytics Analyst, you'll be a key partner to our global Customer Success and Digital CS teams, using data to improve how we engage, retain, and grow our customers at scale. You'll translate questions from Customer Success, Strategy, Marketing, and Product partners into clear analytical requirements. You'll explore customer engagement, adoption, and satisfaction data and turn findings into dashboards, reports, and recommendations that support better decisions across Digital CS programs, scaled engagements, and the broader customer lifecycle. Working closely with Customer Success Analytics teammates and cross-functional stakeholders, you'll build and maintain analytics foundations that power one-to-many engagements, digital touchpoints, and automation. You'll experiment with analytics and customer success tooling to increase speed to insight. You'll also advocate for data quality, consistency, and clear definitions as you shape how we measure and understand customer health and outcomes.

What you'll do

• Partner with Digital Customer Success, Strategy, Marketing, Product, and other Go-To-Market teammates to translate questions about customer health, satisfaction, and engagement into clear analytical requirements.
• Design and build dashboards and reports that provide a single source of truth for case management, digital engagement, adoption, retention, conversion, and customer satisfaction metrics.
• Explore and analyze data from sources such as customer success platforms, GitLab University, Salesforce, marketing automation tools, and web and product analytics to uncover trends, risks,...
• Craft well-structured,...
• Partner with operational...
• Analyze one-to-many engagements...
• Use segmentation...
• Serve as a subject matter expert...

What you'll bring

• Experience in analytics roles focused on customer success...
• Background combining data from multiple customer & go-to-market systems...
• Proficiency writing complex SQL queries...
• Skill designing & building business intelligence dashboards...
• Ability translating complex customer success & digital engagement questions...
• Experience collaborating cross-functional partners...
• Attention data quality consistency performance habit documenting assumptions logic edge cases clearly.
• Openness experimenting new tools methods including generative AI experimentation techniques applying transferable skills related analytics or data roles.

About the team

The Revenue Analytics team sits within GitLab’s Revenue Strategy & Operations organization focusing on turning sales & go-to-market data into clear actionable insights leaders frontline teams. You’ll join distributed group partnering closely Sales Customer Success Finance other Revenue Operations team members understanding pipeline health quota performance broader go-to-market metrics building tools reporting supporting better decisions. The team works asynchronously across time zones using GitLab our data stack collaborate projects share context maintain transparency. Current priorities include strengthening sales analytics foundation deepening use business intelligence tools like Tableau building repeatable analytics helping stakeholders quickly understand performance identify opportunities improve results. The base salary range for this role’s listed level is currently for residents of the United States only... United States Salary Range $87 400 - $187 200 USD

How GitLab will support you

• Benefits support your health finances well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation Employee Stock Purchase Plan
• Growth Development Fund
• Parental leave
• Home office support