Senior Director, Corporate Strategy

• San Francisco, California, United States
• Business Operations
• Regular

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. As Senior Director, Corporate Strategy, you will be a key strategic partner to the CEO and executive leadership team, responsible for analyzing market opportunities, driving strategic initiatives, and shaping PagerDuty's growth trajectory in digital operations management and AI-powered enterprise software. Reporting to the VP of Strategy and Corporate Development, you will operate at the tip of the spear—identifying opportunities, synthesizing insights, and delivering actionable recommendations that drive measurable business outcomes across the organization. This role requires domain expertise in enterprise software, DevOps, and AI strategy, combined with the ability to move rapidly from ambiguous problem statements to clear, data-driven recommendations. You will partner directly with senior executives across product, engineering, finance, sales, and marketing to ensure strategic alignment and translate corporate strategy into executable plans with clear ownership and accountability. This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model...

Responsibilities

• Corporate Strategy & Execution: Partner with the CEO and leadership team to define and lead corporate strategy including key priorities objectives goals measurable outcomes; drive end-to-end strategy execution—from problem framing analysis through actionable recommendations implementation plans; lead strategic initiatives that create cohesive customer experiences and drive fast decision-making at executive board level
• AI & Technology Strategy: Serve as subject matter expert on enterprise AI strategy with deep knowledge of AI adoption trends competitive landscape emerging agent platforms; identify develop AI-driven opportunities initiatives that translate PagerDuty's AI investments into measurable business outcomes providing recommendations on positioning priorities go-to-market approaches
• Market Analysis & Financial Modeling: Conduct deep market analysis including TAM assessment competitive positioning emerging trends adjacency opportunities in DevOps IT Ops observability infrastructure software; build sophisticated financial models including P&L projections investment scenarios return analysis for new markets products strategic initiatives; evaluate strategic investments pricing strategies go-to-market models facilitate organizational prioritization with clear ROI analysis; support corporate development activities including market analysis for potential acquisitions partnership synergies
• Cross-Functional Leadership & Team Development: Serve as senior trusted partner to executive leadership team influencing major strategic decisions demonstrating ability to lead strategic discussions decision making; drive cross-functional collaboration ensure strategic initiatives align corporate objectives establish clear execution ownership; communicate complex strategic concepts clearly concisely both technical business audiences influencing thinking driving alignment; lead coach scale high-performing strategy team fostering analytical rigor bias for action accountability

Basic Qualifications

• Domain Expertise: Deep expertise in DevOps IT Operations observability monitoring incident management infrastructure software or adjacent enterprise application/infrastructure markets—with demonstrated understanding of enterprise software business models go-to-market strategies competitive dynamics how AI is transforming enterprise software
• Education & Experience: MBA from top-tier program (or equivalent work experience) prior Bachelor's degree strong academic performance; 10+ years total work experience several years post-MBA experience corporate strategy roles at enterprise technology companies top-tier management consulting firm or comparable experience strategic role
• Strategic Execution & Analytics: Experience successfully managing strategic initiatives end-to-end—framing ambiguous problems conducting research analysis synthesizing recommendations building actionable business operational plans demonstrated ability move rapidly from problem recommendation; exceptional analytical financial modeling skills ability build complex financial models investment scenarios ROI analyses
• Leadership & Communication: Proven success leading developing high-performing strategy consulting teams; exceptional building relationships collaborating influencing senior executives cross-functional stakeholders; outstanding communicator convey complex ideas clearly concisely both business technical discussions; bias for action entrepreneurial self-starter takes initiative moves quickly delivers results fast-paced high-growth environment

Preferred Qualifications

• Industry Experience: Deep experience shaping enterprise AI strategy at leading enterprise software companies DevOps observability monitoring incident management infrastructure software IT operations platforms
• Growth & M&A Experience: Strong track record identifying evaluating new market opportunities supporting M&A initiatives including market analysis synergy assessment integration planning
• Executive Presence & Board Experience: Proven ability engage C-level leaders board-level audiences experience leading strategic discussions facilitating ambiguous open-ended strategic conversations driving actionable outcomes