Overview: Accord is a Series A startup founded by leaders from Stripe, LinkedIn, and Google, focused on transforming how Revenue Leaders drive Execution Excellence. The company has quickly gained traction with over 100 paying customers within 12 months of launch and partnerships with industry leaders like Samsara, Harvey.ai, Decagon, and Xactly. Accord serves more than 10,000 users and has received positive feedback on G2. The company operates hubs in Toronto and San Francisco and is building a collaborative, high-velocity team dedicated to excellence. The role of Senior Enterprise Customer Success Manager involves owning the full customer lifecycle—from onboarding through adoption, expansion, and renewal—serving as a trusted advisor to mid-market and enterprise customers. The position includes managing account portfolios to drive retention and growth while collaborating cross-functionally with Sales, Product, and Marketing teams. Accord values include:

• Everyone is a Product Person (builder’s mindset)
• Radical Collaboration
• Delivering the final 10% that provides 90% of value
• Integrity Over Everything

Benefits include competitive pay & equity, unlimited PTO, health coverage, bi-annual team offsites, and a hybrid work environment (3 days in-office per week). The company is committed to inclusion, equity, and diversity, welcoming candidates of all backgrounds. Customer testimonials highlight Accord’s impact on sales execution and enablement effectiveness.