USD per year
Senior Manager, Customer Enablement
CaptivateIQ is transforming sales performance management with a platform expanding beyond incentive compensation management. The Senior Manager, Customer Enablement role is a builder role focused on reimagining customer enablement in an AI-forward world. The role involves leading the CaptivateIQ Academy (on-demand learning platform), Knowledge Center, and trainer-led delivery, partnering across teams to embed enablement throughout the customer lifecycle.
About the Role
- Lead transformation of customer enablement using AI.
- Own CaptivateIQ Academy, Knowledge Center, and trainer-led delivery.
- Partner with Customer Success, Support, Product, and Professional Services.
- Build an enablement model for AI-driven content creation and delivery.
What You'll Own
- Build an AI-Native Education Engine: AI-powered delivery, adaptive content, contextual help.
- Meet Customers Where They Are: Map customer journey, embed contextual guidance and AI-assisted help in product.
- Inform Product Direction: Use enablement data to influence product improvements.
- Lead & Grow the Team: Manage team across content, learning design, training delivery; build AI fluency; coach on measuring customer outcomes.
- Measure What Matters: Define success by product adoption, feature use, time-to-value, support deflection, retention influence.
What We're Looking For
Required:
- 6+ years in customer education/enablement/learning in B2B SaaS with team leadership.
- Proven transformation experience moving from traditional training to embedded models.
- Real AI fluency with experience integrating AI tools into content workflows.
- Customer-outcome orientation focusing on adoption and independence.
- Operational rigor managing content operations while driving strategic shifts.
- Strong technical aptitude for complex domains like data modeling and workflow automation.
- Data-informed decision making connecting enablement to business outcomes.
- Exceptional communication skills for cross-functional alignment.
Nice to Have:
- Experience designing in-product learning (contextual interventions, embedded guidance).
- Hands-on experience with digital adoption tools (Pendo, WalkMe, Chameleon).
- Familiarity with AI content generation workflows (LLMs, AI authoring tools).
- Synthetic video tools (Synthesia, HeyGen).
Benefits
- Comprehensive Healthcare: 100% coverage for medical/dental/vision for employees; ~75% for dependents.
- Flexible Time Off: Flexible vacation plus quarterly mental health days.
- Annual Stipends: For professional development and caretaking needs.
- Work Anniversary Bonuses growing with tenure.
- Retirement Savings (US-only): 401(k) plan available.
- Premium Tools: Latest Apple hardware provided.
- Inclusive Community: Active Employee Resource Groups supporting DEI goals.
Salary Range
$141,000 - $200,000 USD per year (North America) $193,000 - $259,000 CAD per year (Canada) OTE depends on proficiency, performance & location.
CaptivateIQ is a modern sales commission solution designed to automate commissions and deliver a better Return on Incentives. It offers an AI-infused platform that integrates planning and incentives from capacity planning to payouts. The platform supports complex compensation plans with high accuracy, flexibility, and transparency. CaptivateIQ replaces manual spreadsheets and legacy tools with automated calculations, real-time visibility, and scalable governance. The company emphasizes revenue resilience, agility, and ease of use without heavy IT involvement. CaptivateIQ ensures comprehensive security and compliance with SOC 1 and SOC 2 audits.
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