Senior Manager, PR & Communications

Location: San Francisco, California, United States

About Flexport:

• Mission: Make global commerce easy to increase trade.
• Industry: $10T global trade industry.
• Impact: Moves $19B merchandise across 112 countries annually.
• Role in supply chain crisis and supported by top investors.

The opportunity:

• Role at intersection of global trade, technology, and policy.
• Drive how Flexport appears in press, blog, social media, customer communications, and internally.
• High visibility role working with CEO & leadership team.
• Shape narrative on supply chain disruptions, trade policy shifts, AI innovation, logistics future.
• Manage diverse communications tasks from media pitching to executive coaching.

You will:

Public Relations & Media

• Support PR strategy: media pitching, inbound media management, press releases, rapid response.
• Define and evolve Flexport's narrative linking platform/products to global trade stories.
• Influence content strategy across blog, social media, website, webinars.
• Build relationships with reporters/outlets in logistics, trade, tech, business.
• Develop thought leadership program for CEO & senior leaders on trade and AI in logistics.
• Prepare spokespeople for interviews and media appearances (training and briefing).
• Monitor news cycle for opportunities to insert Flexport into stories.
• Partner with marketing teams to support campaigns and product launches.

Communications

• Own voice/cadence of customer communications outside product workflows (service updates, policy changes).
• Develop frameworks/templates for timely and on-brand customer messaging during critical moments.
• Partner with Customer Success, Operations, Product teams for aligned messaging.

AI & Efficiency

• Use AI tools for drafting/editing content, media monitoring/research, automating workflows to increase team efficiency.
• Stay current on AI changes in PR/communications and integrate new tools.

You should have:

• 7+ years PR and communications experience; agency + in-house ideal.
• Proven media relationships with top-tier business/trade/tech outlets; strong pitching skills.
• Experience partnering with senior executives on interviews and thought leadership platforms.
• Strong editorial skills; ability to build scalable content programs.
• Experience managing B2B customer communications during complex/sensitive moments.
• Ability to manage multiple workstreams quickly with sound judgment.
• Familiarity with logistics/supply chain/trade is a plus; strong B2B or tech experience acceptable.
• Active use of AI tools to enhance content production and workflow automation.

Salary Range:

$120,000 - $145,000 USD base salary (excludes bonus, equity, benefits).

Equal Opportunity Statement:

Flexport is an equal opportunity employer committed to diversity.

Privacy Notice:

Applicant data managed per GDPR/CCPA as applicable; see www.flexport.com/privacy.