Senior Product Manager

Location

• United States
• Remote role posted, but preference given to candidates near hub locations: San Francisco, Atlanta, or Toronto.

Employment Type

• Regular (full-time)

Job Description

PagerDuty, Inc. is seeking a Senior Product Manager, Incident Analysis to join the Incident Management team. The role reports to the Director of Product for Incident Management and partners with design, engineering, and go-to-market teams. The focus is on defining and delivering data-driven, user-centric experiences that transform incident data into continuous improvement and operational excellence opportunities. The candidate should thrive at the intersection of analytics, DevOps, and user experience. Important note: While remote, preference for candidates near San Francisco, Atlanta, or Toronto hubs.

Key Responsibilities

• Lead development and execution of roadmap for Incident Analysis products.
• Drive end-to-end product lifecycle from discovery through launch and iteration.
• Collaborate with design and engineering for intuitive user experiences.
• Engage with customers and partners to understand needs and opportunities.
• Track and analyze product performance; iterate features to maximize value.

Basic Qualifications

• 5+ years’ experience in product management for B2B SaaS, DevOps, or data-analytics platforms (or equivalent).
• Fluency with data analysis or analytics products (telemetry, observability, post-incident review).
• Proven success shipping features focused on workflow automation or operational improvement.
• Experience collaborating with cross-functional teams (engineering, design, sales, customer success).
• Must be authorized to work full-time in the United States.

Preferred Qualifications

• Familiarity with incident management lifecycle or operational reliability in cloud-native environments.
• Direct experience with DevOps, SRE, or related tooling in SaaS or modern infrastructure context.
• Exposure to ML/AI-driven insights or advanced analytics tools (e.g., Tableau, Looker, Splunk).
• Passion for user experience and continuous product improvement.
• Results-oriented, intellectually curious, collaborative.

Salary Information

• Base salary range: $161,000 - $271,000 USD.
• Eligible for bonus, commission, equity, and/or benefits.
• Salary range varies by role level and location; pay determined by market location, skills/competencies, experience.

Location Restrictions

PagerDuty operates a hybrid model with offices in 8 cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, Toronto. Candidates cannot reside in: Australia: Northern Territory,... [truncated for brevity] This is the complete job posting content extracted from the webpage.