Senior Product Manager

Location

Remote - Canada (Ontario, British Columbia or Alberta)

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

About the job

This position is needed to lead Data Substrate initiatives across Twilio. It sits at the intersection of data engineering, product management, analytics and business stakeholders within Twilio. You’ll be responsible for building scalable, reliable data capabilities to serve internal Twilions and external customers. As a Senior PM, you’ll operate with high autonomy, set direction for complex product areas, and influence across multiple teams and functions. You’ll be accountable for delivery, outcomes, adoption, cost management and long-term platform health.

Responsibilities

Lead the product requirements required to build and enhance the data platform.
Drive priority initiatives, working across various organizations and stakeholders.
Understand the needs of our customers for operational and analytical purposes, and execute on feature delivery on the data pipeline to fulfill these requirements.
Craft and deliver a vision for the data substrate and primitives at Twilio, working side by side with other product managers and engineering counterparts across Twilio R&D.

Qualifications

Required:

4+ years of product management experience in a fast-paced company.
Background in Data Lakes, Data Streaming, Event logging; led at least one initiative including low latency data delivery.
Experience with data platforms, customer engagement platforms or streaming applications; proficiency in big data ecosystem (Kafka, Spark, Presto/Athena or similar).
Technically savvy with cloud, APIs, communications, enterprise software, data reliability, ETL techniques.
Customer-oriented approach with ability to understand challenges and articulate vision.
Ability to solicit customer requirements from many sources, prioritize and work with engineering/design teams.
Strategic problem solver comfortable operating broadly from conception through continuous operation of 24x7 services.
Experience solving sophisticated problems and navigating uncharted waters.

Desired:

Collaborative approach; ability to work with distributed cross-functional teams.
Great communication skills; comfortable presenting to developers and talking to users on Zoom.
Bachelor’s degree in Computer Science, Engineering or equivalent experience.

Travel

Occasional travel may be required for project or team in-person meetings.

What We Offer

Competitive pay ($120,640 - $150,800), target bonus 12.50%, generous time off, parental/wellness leave, healthcare benefits, retirement savings program. Additional compensation may include incentive programs, commissions, equity grants.

Application Deadline

Applications accepted until 27th February 2026 (subject to change).

Equal Opportunity Employer Statement

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race,...