Senior Product Manager (AI Care Management)

Remote (United States)

About Pair Team

Pair Team is building a new kind of healthcare system across Medicaid, Medicare, and public assistance programs: one that recognizes that access to housing, nutritious food, and reliable transportation are just as critical to health as having the right medications or seeing a doctor. As a public benefit corporation and AI-enabled medical group, we partner with shelters, food pantries, and community organizations to deliver whole-person care to the 115 million Americans who rely on the safety net. We are currently the largest complex care provider in California with over 500 employees and are expanding nationally. Our model replaces fragmented healthcare and social services systems with one trusted relationship for all medical, behavioral, and social needs. We improve access, build trust, and dramatically lower costs (52% fewer ER visits, 26% fewer hospitalizations). Our model is a rare combination of saving tax payer dollars ($150B annually at scale) while putting people on an upward life trajectory. At national scale, this approach would save taxpayers. These outcomes are driven by the AI-first, whole-person infrastructure we are building 6 a platform that connects healthcare and social-service organizations into a unified network. Leveraging our vast data and years of operational experience, we are building the agentic infrastructure for the safety net to coordinate care, automate operations, and learn from every patient interaction to continuously improve outcomes.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaids regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

As a Senior PM on Pod-Agents, you will drive the product vision and roadmap for our AI agent platform: the system that helps frontline care managers do their best work, reducing administrative burden, surfacing the right information at the right time, and creating more space for human connection with the patients who need it most. This is a high-autonomy IC role that sits at the intersection of clinical reality and technical possibility. You'll work directly with engineering, clinical operations, and our Chief Medical Officer to define what we build, why it matters, and how we know it's working. You'll be the connective tissue between care teams who understand the problem and engineers who can solve it.

What You'll Do

• Partner with product leadership to define and drive the Pod-Agents roadmap, from discovery through pilot, GA, and ongoing iteration. You'll contribute to strategy, own the specs, and drive execution on one of our most technically ambitious product areas.
• Partner closely with our CMO and clinical operations team to deeply understand how care managers work, where AI can genuinely help, and where humans need to stay in the loop.
• Define what good looks like for AI agent features, including evaluation frameworks, success metrics, and feedback loops that tell you whether the product is actually working in the field.
• Write clear, opinionated specs that give engineers and designers the context they need to build the right thing: not requirements documents, but decision documents.
• Navigate ambiguity with structure. This is greenfield product work in a regulated domain 6 youll make good calls with incomplete information, and know when to slow down and learn more before moving forward.
• Own the cross-functional alignment across Pod-Agents, ECM, and Access, driving the shared understanding of what we're building, why it matters,and how it connects to Pair Team's broader care delivery model and partner programs.
• Keep stakeholders informed and united at every stage 6 writing crisp updates, running efficient reviews,and managing across clearly so leadership always has the context they need and the team stays focused on building.

Who You Are

• Domain-Fluent Clinical Builder. You've built products that touch real care workflows, for care managers, clinicians,... health plans,... or patients,...and you take clinical context seriously.... You know how to learn a domain fast,... you ask... questions,...and you don't ship things that would make a care manager's day harder....
• Strong Senior-Level IC.... You operate with independence... expected at this level.... You can walk into an ambiguous problem space,... develop a clear POV,...and drive execution.... You contribute... roadmap strategy... own your projects end-to-end....
• AI Product Pragmatist.... You've shipped AI or ML-powered features... understand what makes them hard: evaluation,... uncertainty,... hallucination risk,... gap between demo & production.... You have strong opinions about where AI earns its place in clinical workflow....
• Clear Thinker,... Strong Writer.... You write specs people actually read.... Distill complex tradeoffs into clear recommendations for engineering,... clinical leadership,... executives.... Written word as core product tool.
• Regulatory-Aware.... Navigated compliance constraints including HIPAA,... CMS requirements,... value-based care structures as real parts of product design—not checkboxes but design inputs.

What You'll Need

• 4+ years product management experience; at least 2+ years healthcare or similarly regulated complex domains.
• Track record owning product area end-to-end - driving roadmap execution & influencing outcomes across Engineering & Clinical stakeholders.
• Experience building products touching clinical workflows for care managers/clinicians/health plans/patients.
• Experience shipping AI or ML-powered features; hands-on defining evaluation criteria/success metrics/post-launch iteration.
• Strong written communication; writing specs moving teams forward & explaining complex tradeoffs clearly.
• Comfort with compliance & regulatory constraints as first-class inputs.

Bonus Points for:

• Experience Medicare Advantage/Enhanced Care Management (ECM)/D-SNPs or similar Medicaid/Medicare programs.
• Background building tools for complex care populations including dual eligible/Medicaid/high-acuity patients.
• Familiarity agentic AI systems/LLM-based product development/clinical decision support tools.
• Experience value-based care companies/care management organizations/digital health startups.

Our Values

• Lead with integrity: Keep commitments & take responsibility; dependable & authentic over perfect.
• Embrace challenges: Leave egos aside; step into discomfort; help each other learn; provide feedback candidly & kindly.
• Break through walls: Go extra mile for patients/partners/each other; run toward hard things; resiliently push improvement & challenge status quo.
• Act beyond yourself: Build each other up; respect boundaries; seek first understand & assume positive intent.
• Care comes first: Hold highest standards for patients; relentless pursuit mission; take care ourselves to care others.

Because We Value You

• Competitive salary: $195K - $220K
• Equity compensation package
• Flexible vacation policy – take time needed recharge
• Comprehensive health/vision/dental insurance
• $50 employer contribution active HSA accounts
• 401k through Guideline
• Life insurance & AD&D
• Fully remote work
• Monthly $100 work-from-home expense stipend
• Equipment provided role
• Opportunity rapid career progression & personal growth

Pair Team Equal Opportunity Employer valuing diversity & inclusion. All applicants considered without regard protected characteristics under law. Pair Team participates EVerify. Employment offers conditioned passing background checks including criminal history/reference/driving records if applicable. We do not conduct TA business outside @pairteam.com emails—report suspicious activity recruiting@pairteam.com Note: Due high volume requests cannot respond general inquiries email; please apply directly via listed openings.