Senior Product Manager - CISO Advantage

Canada Product Development – Product Management / Permanent / Remote About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

This role is for individuals with real cybersecurity experience who understand the pressures faced by security teams and the challenges businesses encounter in strengthening their defences. If you've worked in a cybersecurity team, led advisory engagements through a managed service provider, or helped organisations tackle security challenges, this is your chance to apply that expertise on a larger scale. As a CISO Advantage Field Specialist, you'll be the key expert for MSP partners seeking genuine knowledge. Instead of relying on slides, you'll leverage your deep understanding of advancing cyber maturity and transformation. Your role includes assisting partners in integrating CISO Advantage into their offerings, empowering their teams to deliver effective security services. We seek proactive individuals who thrive at the intersection of technology, people, and business outcomes. If you're excited about helping underserved businesses manage their security risks using leader-edge technology, data and AI as real tools, this role was made for you

What You Will Do

Product Feedback & Market Intelligence

• Operate as a structured, consistent feedback channel between the field and the Sophos Product team, this is a core accountability of the role, not a secondary activity.
• Capture partner and customer feedback on product usability, feature gaps, pricing, and competitive alternatives using agreed formats and cadences set by Product leadership.
• Submit regular regional feedback reports covering adoption blockers, commonly requested features, competitive intelligence, and MSP delivery challenges.

MSP Partner Enablement

• Serve as the primary field resource for CISO Advantage MSP partners within your region, the person partners contact when they need product knowledge, positioning support, or help with a customer situation.
• Track partner enablement progress and readiness across your regional MSP portfolio, flagging partners who need additional support and identifying those ready to scale.
• Help partners develop structured onboarding and delivery playbooks so they can consistently deploy CISO Advantage across their customer base.

End-User Adoption & Training Support

• Support MSP partners in delivering effective training and onboarding experiences to the end-user organizations they serve, ensuring customers can navigate and use the platform confidently from day one.
• Help channel partners and their customers define what success looks like with CISO Advantage, establishing clear use cases, adoption milestones, and outcome metrics from the outset.
• Provide partners with end-user-facing guidance materials, FAQs, and best-practice documentation they can adapt and deliver to their customers.
• Act as an escalation resource for partners encountering complex end-user adoption challenges, working collaboratively to resolve issues and improve the customer experience.
• Gather and document customer adoption stories, use cases,and outcomes that can be used for MSP enablement,

product marketing,and internal reporting. Cross-Function Collaboration

• Work closely with regional Salesand Channel teams to align enablement activity with commercial prioritiesand partner tier.
• Collaborate with Product Marketingto validate regional messagingand surface localization requirements,

language, regulatory context, or market-specific positioning needs.

• Partner withthe Productand Customer Success teams to ensure end-user training content remains currentand alignedwith platform updatesand new feature releases.

What You Will Bring

• 5–8 years of experience in a cybersecurity-related role; this could include technical pre-sales,

partner success, channel enablement, security consulting or a vendor-side field role.

• Experience working with or within an MSP,

channel partner, or VAR environment, understanding how managed service businesses operate and how they engage their customers.

• Exposure to security programme management,

GRC, or vCISO service delivery, either fromthe customer, MSP, or vendor side.

• Experience in a product feedback,

customer success, or voice-of-customer role within a B2B SaaS or security vendor environment.

• Demonstrated experience supporting end-user training,

onboarding, or adoption programmes, either directly or through channel partners. Knowledge & Skills

• Working knowledge of cybersecurity concepts,

nomenclature, andthe challenges faced by security teamsin mid-market and enterprise organizations.

• Abilityto translate complex security

and platform concepts into clear, accessible guidancefor both MSP partners and their end-user customers.

• Strong communication

and relationship-building skills, withthe abilityto operate effectively across technical, commercial, and customer-facing contexts.

• Comfort workingin a structured feedback environment,

capturing insights methodically and communicating them clearlyto product and leadership teams.

• A genuine personal

and professional interestin AI, ne operate an AI-first strategy and expect this person to be an AI native.You should actively use AI toolsin your day-to-day work, stay currentwith developmentsin thespace,and bring both curiosity and practical knowledgeof how AI can be appliedto security, enablement,and customer success. in Canada,the base salaryfor this role rangesfrom $134000to $223000.In additionto base salary,we offer additional compensationincluding bonus eligibilityandacomprehensive benefits package.A candidate’s specific paywithin this rangewill dependon avariety offactors including job-related skills,training ,location ,experience,relevant education ,certifications,and other businessand organizational needs.#li-remot #li-ND2 #b2 Readyto Join Us? AtSophos webelieveinthe powerof diverse perspectives tofuel innovation.Research showsthat candidates sometimes hesitate to apply if they don't check every box ina job description.We challenge that notion .Your unique experiences & skills might be exactly what we needto enhance our team.Don't leta checklist hold you back – we encourage you to apply . What's Great About Sophos? · Sophos operatesaremote-first working model making remotework primary option formost employees however some roles may necessitate hybrid approach . While we are remote first organization applicants must have legal authorizationto work injurisdiction where positionis posted without requiring employer sponsorship . · Our people – we innovate & create all accompaniedby great senseoffun & team spirit · Employee-led diversity & inclusion networks build community & provide education & advocacy · Annual charity & fundraising initiatives & volunteer daysfor employees support local communities · Global employee sustainability initiatives reduce environmental footprint · Global fitness & trivia competitions keep bodies & minds sharp · Global wellbeing daysfor employees relax & recharge · Monthly wellbeing webinars& training support employee health& wellbeing Our Commitment To You We’re proudof diverse inclusive environmentat Sophos committed ensuring equality opportunity.We believe diversity combined excellence builds better Sophos so encourage applicants who contribute diversity team.All applicants treated fair equal manner accordance law regardless gender sex gender reassignment marital status race religion belief color age military veteran status disability pregnancy maternity sexual orientation.We want give every opportunity show best self so if any adjustments could make recruitment selection process support please let us know . Data Protection If you choose explore opportunity subsequently share CVor other personal detailswith Sophos these details held by Sophos12 months accordance Privacy Policy used recruitment team contact regarding this or other relevant opportunities at Sophos.If want Sophos delete update details anytime please follow steps set out Privacy Policy describing individual rights.For more info on Sophos’ data protection practices please consult Privacy Policy Cybersecurity as Service Delivered | Sophos We may use artificial intelligence (AI) tools support parts hiring process such as reviewing applications analyzing resumes assessing responses these tools assist recruitment team but do not replace human judgment final hiring decisions ultimately made humans if want more info about how data processed please contact us.