USD per year
Senior Professional Services Specialist
Department: Customer Experience Locations: Amsterdam, London Job Requisition ID: JR001746
About the Team
You'll lead a distributed team of senior Professional Services practitioners based primarily in London and Amsterdam, working in a hybrid model. This team's mission is clear: bring customers' vision to life by guiding adoption, leading innovation on Miro, and accelerating outcomes. You'll work closely with Sales to scope delivery and manage pipeline visibility, partner with Customer Success on customer health and expansion strategy, and coordinate with Product and Partners to drive renewals, expansion, and adoption. You report to Global PS Leadership and operate as the regional connector between delivery execution and business outcomes.
About the Role
This role fills critical gaps in EMEA — regional leadership, people development, operational discipline, and scalable enterprise delivery. Your immediate impact: keep delivery healthy across complex enterprise engagements, coach senior practitioners to become trusted advisors to executives, and align cross-functional partners on capacity, forecasting, and customer outcomes. You'll support global Professional Services revenue growth by ensuring consistent, high-quality delivery across the region. The challenge is balancing operational rigour (utilization, forecasting, delivery governance) with the reality of ambiguous, evolving service models. You'll operate at the intersection of execution and strategy, making sound decisions with incomplete information while building the processes and team capability that scale.
What you’ll do
- Lead and develop a distributed team of senior Professional Services practitioners across EMEA, coaching them to operate as trusted advisors to enterprise executives — not just technical experts, but strategic partners who shape how customers work
- Run the operational backbone of regional delivery — own capacity planning, utilization management, forecasting, and delivery governance to keep complex enterprise engagements healthy and customers confident
- Partner with Sales, Customer Success, Product, and global PS leadership to align on pipeline, scope delivery accurately, and drive customer outcomes that directly support renewals and expansion
- Make critical decisions about delivery trade-offs, resource allocation, and engagement risks when the path forward isn't clear — you'll be defining solutions as you go, not following a preset playbook
- Build and maintain delivery processes that actually scale — spot systemic issues across engagements and fix them at the process and tooling level, not just firefighting individual problems
What you’ll need
- Proven experience leading professional services teams or similar roles at a senior level
- Strong operational discipline including capacity planning & utilization management
- Excellent communication skills for cross-functional collaboration across Sales,
Customer Success & Product teams
- Ability to make decisions under uncertainty balancing short-term needs & long-term goals
- Experience working in hybrid or distributed teams across multiple locations (London & Amsterdam preferred)
- Strategic mindset with ability to coach others into trusted advisor roles for enterprise clients
- Familiarity with enterprise software or SaaS industry strongly preferred
What's in it for you
- Opportunity to lead a high-impact team shaping customer success outcomes across EMEA
- Work within a fast-growing company recognized for innovation & employee satisfaction
- Competitive compensation package aligned with senior leadership roles in tech industry
- Hybrid work model supporting flexibility between office & remote work locations (London & Amsterdam)
- Access to professional development resources & global leadership mentorship programs
About Miro
Miro is a collaborative online whiteboard platform designed to enable teams to work more effectively together regardless of location. We are committed to fostering an inclusive culture where everyone can thrive. Join us if you want to make an impact!
Apply
To apply for this position please submit your resume through our careers portal.
Miro is a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Their mission is to empower teams to create the next big thing.
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