USD per year
Senior Program Manager, Talent Management
Remote - Canada
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
See yourself at Twilio
Join the team as Twilio’s next Senior Program Manager, Talent Management.
About the job
The Senior Program Manager, Talent Management (Performance Management) is responsible for the end-to-end execution, evolution, and operational excellence of the company’s performance management programs. This role owns the annual performance cycle and all in-year updates, ensuring processes are delivered on time, clearly communicated, and effectively enabled. This role works in close partnership with HR Business Partners, who lead performance guidance directly with the business. The Senior Program Manager ensures HRBPs are fully equipped with clear process direction, timelines, tools, and talking points so they can confidently and consistently support leaders and managers throughout each cycle. Partnering closely with the HR Business Partners, Communications, Compensation and the HR Tech team, this role ensures performance programs are simple, scalable, compliant, and well-adopted, while continuously improving the experience based on feedback and data.
Responsibilities
In this role, you’ll: Own performance cycle execution
- Lead the end-to-end delivery of the annual performance cycle, including feedback moments, reviews, calibration support, and downstream handoffs (e.g., compensation).
- Develop and manage detailed project plans, timelines, dependencies, and risk mitigation strategies to ensure flawless execution.
- Coordinate readiness across policy, systems, enablement, communications, and HRBP support.
Enable HR Business Partners
- Partner closely with HR Business Partners to ensure they are fully prepared to guide leaders and managers through performance cycles.
- Translate program design and policy into clear HRBP-facing guidance, including timelines, key messages, FAQs, escalation paths, and manager coaching considerations.
- Proactively identify where HRBPs may need additional clarity or support and address gaps before cycles launch.
- Gather structured feedback from HRBPs during and after cycles to inform improvements.
**Drive clarity,...
Twilio gives you the tools to connect digital experiences on any channel, full access to your customer data, and AI to work efficiently. All on a single platform with flexible pay-as-you-go pricing.
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