Senior Revenue Operations Manager

At WooCommerce, we’re on a mission to democratize commerce. Millions of merchants around the world build their businesses with our open-source platform, and we’re scaling how we support them. Specifically, we’re scaling our B2B merchant acquisition efforts and are looking for a Senior Revenue Operations Manager to help build our Revenue Operations function largely from the ground up. This role goes beyond optimizing what exists today: it involves designing systems, processes, and data foundations that don’t yet fully exist, while ensuring they can scale thoughtfully over time. You’ll partner closely with Sales and Customer Success leadership as a trusted operational and analytical partner, helping establish the foundations that enable clear decision-making, effective execution, and predictable growth. This is a senior individual contributor role with significant ownership and influence. Your work will directly shape how we operate today and how we scale going forward.

What You’ll Do

First 90 days: Build core dashboards, identify process/data gaps, establish remediation plans.
First 180 days: Create capacity and territory models, map the full tech stack and integrations, define the attribution model.
First 12 months: Achieve predictable forecasting (within B110%) and establish a scalable enablement foundation.

Day to day, Week to week, Month to month

Systems & Data Foundation

Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.).
Establish data quality standards, access controls, and governance practices.
Build durable dashboards and ad hoc reporting that clearly answer where are we vs. target?
Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind.
Evaluate and implement technology or process improvements to support revenue growth.

CS & Sales Enablement

Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks.
Create rules of engagement between Sales and CS for complex GTM.
Build enablement function infrastructure (topics/process/schedule97not training delivery).

Strategic Revenue Support

Build tracking for strategic/payment partner merchants critical to NRR.
Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention,... segmentation bands,... customer bands.
Create capacity planning models based on pipeline velocity and customer growth.
Territory planning,... quota setting,... compensation administration.
Support pricing... packaging changes with data... tracking.
Support mid-funnel pipeline reviews... Sales/CS QBRs.
Identify... surface GTM... CS inefficiencies through data analysis.
Build merchant health scoring,... expansion potential tracking,... red-to-green workflows.
Design reporting that gives executives visibility,... managers clarity,... reps actionable insights97from pipeline health to forecasting accuracy.

You Might Be a Fit If

You’ve built RevOps from scratch (6938+ years of experience,... at least one 01 build or major foundation reset).
You’re deeply data-driven, with a mindset of if the data isn’t there,... how do we get it?
You’re comfortable speaking truth to power, using data to surface trade-offs... inform decisions,... even when conversations are uncomfortable.
AI is a strength,... not a buzzword97you can point to concrete examples of how you use it in your current role.
You’re hands-on technically, with strong Salesforce experience (flows,... integrations) ... comfort working with data (e.g.... SQL or Python), not just point-and-click tooling.
You know the RevOps tooling landscape,... good judgment about what actually works at scale.
You’re pragmatic... intentional, balancing short-term fixes with longer-term system design.
You can partner as an equal with revenue leaders,... communicate data-backed insights clearly to executive stakeholders.

What Good Looks Like

You can answer where are we vs.... Sales... CS targets? quickly using trusted data.
Executives rely on ELT-ready dashboards that communicate complex business simply.
Core metrics (NRR,... CAC,... LTV,... ASP,... time to close,... close rates) are clearly defined with documented data sources.

Salary range: $140000-$200000 USD.A0 Please note that salary ranges are global,... regardless of location,... pay in local currency. We are searching for high-caliber candidates with skills... qualities to have net positive for Automattic.... Pay will reflect potential contribution... impact you can bring,... which may in some cases go beyond range stated. This isn’t your typical work-from-home job97we are fully remote company with open vacation policy.... Read more about compensation philosophy.... To see full list benefits by country consult Benefits Page.... And check out these links learn more about How We Hire... What We Expect from Ourselves.... #LI-Remote About Automattic Now in our 20th year,we’re people behind WordPress.com,WooCommerce,Beeper,Tumblr,Simplenote ,Jetpack ,Longreads ,Day One ,PocketCasts ,and more.We believe making web better place. We’re distributed company more than 1500 Automatticians nearly every corner globe,speaking over hundred different languages.Enriched by diversity,we’re united singular mission: democratize publishing ,commerce ,messaging so anyone story can tell it ,anyone product can sell it ,everyone manage communications single source.In short,we help maintain balance society ,creating,and continually refining powerful tools people use compete fairly—regardless income ,gender ,politics ,language ,where live world. We believe Open Source,and vast majority work available under GPL.Automattic Most Loved Company ,Equal Opportunity employer,and Disability Confident Committed.(Here’s might mean you.) If need disability-related accommodations during application interview process please fill form.We committed ensuring accessible hiring process all candidates.Learn more Employee Resource Groups. You track application status more MyGreenhouse. To learn about handle your data please review Privacy Policy. All qualified applicants receive consideration employment without regard race,color,religion ,sex ,sexual orientation ,gender identity,national origin ,disability ,status protected veteran.View “Know Your Rights: Workplace Discrimination Illegal” poster here.Automattic participates E-Verify program certain locations required law.

Job Details

1 Open position