Senior Solutions Engineer

About the role

Taktile is transforming how financial institutions leverage AI for critical decisions. We're growing rapidly with enterprise customers across financial services, and we're looking for a Senior Solution Engineer to join our pre-sales team and help demonstrate the power of AI-driven decision-making to the world's leading financial institutions. As a Senior Solutions Engineer focused on enterprise pre-sales, you are the technical bridge between our enterprise prospects and our AI-powered decisioning platform. You will partner with the Sales Team to architect AI-driven solutions for the world's most innovative financial institutions. Your mission is to secure the technical win by demonstrating how Taktile leverages Generative AI and advanced ML to solve complex credit, risk, and fraud challenges. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack. If you are passionate about cutting-edge technology, stay up to date on the latest AI developments, and have a few years of hands-on experience with Python, APIs, and modern AI models in customer-facing environments - all while thriving in a an awesome team that empowers you to grow, then we think you'll love this job!

About You

You excel at navigating complex Enterprise organizations with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts). You have 3+ years of hands-on experience writing production Python code You are curious and customer-centric. You enjoy learning about our customers’ and prospects’ businesses and helping them solve challenges. You are able to plan and manage the technical scope of Proof of Concepts (POCs) and technical evaluations. You excel at managing multiple high-stakes prospects simultaneously while partnering with Sales to drive deals to close You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business. You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team. You have a proven track record of supporting high-contract-value enterprise deals. You understand that winning an enterprise deal requires more than just good code—it requires strategic positioning, deep discovery, and the ability to handle complex technical objections. You are open to a hybrid work model and can work from our NYC office at least three days per week.

What You'll Do

You discover and translate customer's strategic priorities and problem statements into high impact Agentic AI use cases leveraging Taktile during the sales process and throughout the Enterprise sales cycle, focusing on uncovering high-value AI use cases that justify significant investment and strategic partnership.

• Programming Languages:
• Python
• Frameworks & Libraries:
• scikit-learn (ML model)
• XGBoost (ML model)
• PyTorch (ML model)
• TensorFlow (ML model)
• Tools & Technologies:
• REST APIs (design, integration, authentication)
• AI-powered decisioning platforms
• Generative AI
• Machine Learning (ML) models
• Agentic AI use cases & platforms
• Methodologies:
• Proof of Concepts (POCs) planning & management
• Technical evaluations
• Enterprise pre-sales engineering
• Customer-facing technical demonstrations
• Strategic positioning & discovery in enterprise sales
• Building technical prototypes & demos simulating production-grade integrations & workflows
• Competitive intelligence gathering & sharing for product roadmap shaping
• Collaboration across Marketing, Sales, Product, Engineering & Customer Success teams
• Growth mindset & continuous learning of new skills & methodologies
• Handling complex technical objections in high-contract-value enterprise deals
• Domain Expertise:
• Financial services industry including banking, insurance, capital markets & payments
• AI use cases in financial services such as fraud detection, credit scoring & underwriting
• Understanding credit risk & fraud challenges
• Soft Skills:
• Navigating complex enterprise organizations with diverse stakeholders (technical & business)
• Customer-centric curiosity & problem-solving orientation
• Ability to manage multiple high-stakes prospects simultaneously
• Humility & growth mindset
• Collaboration across multiple teams/functions
• Communication skills explaining technical concepts to both technical stakeholders (e.g., CTOs) & domain experts (e.g., Credit Risk Managers)
• Strategic advisory role helping customers achieve goals using AI solutions
• Openness to hybrid work environment