Senior Technical Account Manager

San Francisco Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here.  We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We want people who are passionate about building meaningful, long-term relationships with our customers that help grow and scale business in the cloud.

Our Technical Account Manager team’s mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Account Management is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers and are experts in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean’s long-term success. This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Account Manager with leadership, technical, and strategic elements, making it a crucial position within our organization. As a Senior Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure.

What You Will Be Doing:

• Technical Consultation & Architecture Design:
• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
• Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
• Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.
• Proactive Customer Engagement & Growth:
• Manage and maintain DigitalOcean’s key accounts
• Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
• Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
• Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
• Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
• Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
• Advocacy & Cross-Functional Collaboration:
• Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
• Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
• Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
• Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.
• Tooling & Efficiency:
• Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions.
• Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

What We’ll Expect From You:

• Technical Expertise:
• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
• Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform (AWS, Google Cloud Platform or Azure).
• Proven track record of successfully troubleshooting technical problems.
• Familiarity with version control (e.g., Git), SQL and basic database administration; CI/CD tools; AI/ML infrastructure principles.
• Customer-Centric Approach:
• Passionate about delivering exceptional customer experiences; history of building successful technical solutions aligned with business goals.
• Ability to manage multiple stakeholders; prioritize effectively; set clear expectations.
• Strong analytical skills for monitoring customer trends; identifying improvement opportunities.
• Experience advocating for customer needs; translating feedback into actionable insights.
• Communication Skills:
• Strong verbal/written communication skills; capable of translating complex technical concepts for varied audiences.
• Ability to create/deliver technical presentations/training sessions that resonate with customer needs.
• Adaptability & Initiative:
• Self-starter passionate about technology/open-source projects; eager to learn new tools/systems.
• Quick adaptation to changes in cloud ecosystem; always looking for ways to improve engagement/solutions.
• Extra credit for experience in (Technical) Customer Success; Solutions Engineering or Technical Account Management roles particularly within fast-paced startup environments.

Extra Credit:

• Cloud certifications (AWS/GCP/Oracle/Azure) & NVIDIA certifications for GPU & AI/ML.
• Experience with networking (Cisco/Juniper), automation tools (Terraform/Ansible), virtualization (KVM/Xen), databases (MongoDB/MySQL).
• Familiarity with open-source technologies such as Docker/Kubernetes (CKA/CKE), DigitalOcean’s API.
• Linux certifications (e.g., RHCSA/RHCE)
• Experience working with large CRMs like Gainsight & Salesforce

Compensation Range:

• $142000-$176000

This is a remote role jr:4290 #LI-Remote

Why You’ll Like Working for DigitalOcean

• We innovate with purpose. You’ll be part of a cutting-edge technology company proud to simplify cloud & AI so builders can spend more time creating software that changes the world. As a member of team you will be a Shark who thinks big,bold,scrappy like an owner w/ bias for action & powerful sense responsibility for customers/products/employees/decisions.
• We prioritize career development. At DO you’ll do best work of your career. Work w/ smartest & most interesting people in industry. High-performance org challenging you think big. Organizational development team provides resources ensuring growth. Employees get reimbursement for conferences/training/education; access LinkedIn Learning's >10k courses supporting continued growth/development.
• We care about your well-being. Regardless location we provide competitive benefits supporting you from Employee Assistance Program Local Employee Meetups flexible time off policy etc. Philosophy same worldwide but specific benefits vary by local regulations/preferences.
• We reward our employees. Salary range based on market data,relevant years experience & skills; may qualify bonus besides base salary; bonus amounts based on company & individual performance; equity compensation including grants upon hire & option participate Employee Stock Purchase Program.
• DigitalOcean is an equal-opportunity employer. No discrimination based on race,religion,color,etc.

Application Limit: Apply max three positions within any180-day period promoting better role-candidate matching encouraging thoughtful applications where qualifications align most strongly.