Introduction

As a Technical Project manager with HashiCorp’s Resident Technology Services (RTS) team, you are the operational anchor of our most strategic, long-term customer engagements. You manage the delivery environment with a customer for a RTS team/pod that may consist of multiple Resident Solutions Architects (RSAs) and Resident Solutions Engineers (RSEs) assigned to one particular engagement. While the RSAs focus on high-level architectural design and strategic direction/roadmap, and the RSEs focus on technical implementation, you are responsible for the Ground Truth: ensuring that the delivery team and the customer are perfectly aligned on day-to-day expectations, timelines, and the reality of what can be achieved. You act as a primary shield for the entire RTS team/pod, ensuring their technical expertise is applied effectively within standard business hours and protecting the collective squad from scope creep, "shadow" tasks, and staff augmentation requests through clear enforcement of engagement boundaries.

Your role and responsibilities

Technical Stakeholder & Expectation Management

• Delivery Alignment & Synchronization: Serve as the primary anchor between the RS team and the customer’s project leads. You will work with the RTS lead to ensure that the technical backlog is not just a list of tasks, but a mutually agreed-upon roadmap that delivers long-term value for the customer.
• Navigate Influence: Identify and assist the RS team to manage various stakeholders within customer teams (e.g., Platform Engineering vs. Security vs. App Dev) to ensure alignment on the RTS mission.
• SoW Adherence: Proactively manage and enforce the operational boundaries of the RTS engagement.
• Progress Transparency: Maintain executive-ready status reporting and facilitate steering discussions to ensure alignment at both delivery and leadership levels of the customer. You ensure there are "no surprises" regarding delivery timelines, eliminating the "emergency" culture that leads to chaotic delivery.

Scope Prioritization & Agility

• Dynamic Prioritization: Work with the assigned Residents to prioritize the backlog based on customer impact and needs, technical urgency, and other relevant considerations. You must have the technical fluency to recognize "scope creep" disguised as "quick favors" and navigate the associated commercial or timeline trade-offs.
• Change Management: When customer priorities shift, lead teh adjustment of project goals, prioritization, and scope.

Delivery Excellence

• Blocker Removal & Resolution: Proactively identify and resolve technical and organizational blockers (e.g., pending firewall changes, lack of API access, or missing internal approvals). You are the "pathfinder" who ensures the RTS team never sits idle.
• Risk Mitigation: Maintain a rigorous risk log focusing on organizational and technical bottlenecks. You must be able to flag "Yellow" or "Red" status early and provide clear, actionable mitigation strategies to customer leadership.
• Definition of Ready: Ensure the customer understands their responsibilities (e.g., providing credentials and environment readiness) before the RTS team begins work, ensuring the team's time is utilized effectively.
• Timeline and Sustainability: Track engagement burn and proactively surface risks related to scope, timeline, or commercial sustainability.

Required Education

• Bachelor's Degree

Preferred Education

• Master's Degree

Required Technical and Professional Expertise

• Operational Firmness: Proven ability to have difficult conversations regarding resource availability and working hours. Comfortable saying "no" or "not now" to preserve delivery team health.
• Technical Fluency: Strong understanding of "Cloud Operating Model," DevOps workflows, CI/CD; capable of understanding technical dependencies of HashiCorp products (Terraform, Vault, Consul). Coding not required.
• Software Development Lifecycle (SDLC): Basic understanding of common SDLC methodologies (e.g., Agile) relevant to project delivery.
• Consultative Experience: 5+ years in Technical Project Management or Professional Services within an embedded or "Resident" service model.
• Conflict Resolution: High emotional intelligence; ability to navigate power dynamics between customer teams (Security, Platform, App Dev) to keep projects moving.
• Executive & Delivery Communication: Exceptional ability to provide executive-ready updates on engagement health, risks, outcomes; translate technical delivery into business impact.

Preferred Technical and Professional Experience

• Experience with HashiCorp products (Terraform, Vault etc.)
• PMP or Agile/Scrum certifications

Other Relevant Job Details

About Business Unit

IBM operates globally in more than 175 countries with broad geographic revenue distribution. The Global Markets organization manages IBM’s global footprint working closely with country-based operating units serving clients locally through integrated teams including consultants solution specialists delivery professionals. IBM combines local expertise with global experience/digital capabilities fostering client relationships supporting growth/innovation.

Your Life @ IBM

IBMers are dedicated to client success with innovation that matters; they embrace trust/responsibility in relationships striving for better world outcomes. IBMers learn/develop careers encouraged to experiment daily in supportive environments valuing diversity/inclusion. Growth-minded IBMers stay curious/open to feedback learning new skills transforming themselves/company while collaborating inclusively driving exceptional outcomes.

About IBM

IBM is a leading technology/consulting employer known for early adoption of AI quantum computing/blockchain technologies serving Fortune 500 clients via IBM Cloud. The company focuses on responsible technology innovation as a force for good globally. IBM is an equal opportunity employer committed to fair employment practices without discrimination.

Skills Mentioned

Technical Skills:

• HashiCorp products: Terraform Vault Consul
• Cloud Operating Model concepts
• DevOps workflows
• Continuous Integration/Continuous Deployment (CI/CD)
• Software Development Lifecycle methodologies including Agile

Methodologies:

• Agile/Scrum methodologies (preferred certification)

Soft Skills:

• Operational firmness in resource management/conversations
• Consultative experience in embedded service models
• Conflict resolution with high emotional intelligence navigating stakeholder dynamics
• Executive communication translating technical details into business impact