Senior Technical Writer

Location

US-WA-Bellevue

Employment Type

Full time

Location Type

Hybrid

Department

Product Management

Compensation

• $126K – $181.7K

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging. Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. Over the last few years, Snowflake has added additional products and features to its portfolio (from data pipelines, cross-region / cloud features to data exchanges) to become the leading Data Cloud. Snowflake technical writers work with a world-class team to create product documentation for Snowflake's industry-leading Data Cloud. Working in a fast-paced and challenging environment, you experience the immediate and direct impact of your contributions as Snowflake delivers weekly releases to our rapidly growing base of global customers.

This position is a hybrid role and is required to be in either our Bellevue, WA or Menlo Park, CA office location.

RESPONSIBILITIES:

• Create online guides, reference docs, and tutorials for technical audiences (SQL engineers, application developers, etc).
• Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.
• Work with release engineers and dev ops to deliver weekly product updates and documentation.
• Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:
• Contributing to Knowledge Base articles and Community questions.
• Authoring and editing technical blog posts.
• Developing training materials, implementation guides,migration guides,best practices,and FAQs.

REQUIRED SKILLS/ EXPERIENCE:

• 10+ years creating technical product documentation from scratch,

as well as from specs.

• Strong SQL and RDBMS skills (Oracle,Teredata,

Redshift, SQL Server, etc); comfortable working with sample code.

• Exposure to usingand documenting any ofthe following securityand governance technologies:
• Identityand Access Management (SSO,

OAuth, MFA, RBAC, SCIM, etc)

• Networkingand Private Connectivity (AWS PrivateLink,

Azure Private Link, Google Cloud Private Service Connect)

• Governance (data masking/tokenization for column-level security,

row-level security, data classificationand anonymization, etc)

• Additional topics (data encryption,auditing,

complianceand regulatory standards)

• In-depth knowledge ofthe content development lifecycle,

inclusiveof:

• Identifyingand understandingthe information needs ofthe audience.
• Gathering information,

interviewing SMEs (Subject Matter Experts), and conducting research.

• Authoring,publishing,and managing online/web content.

ADDITIONAL DESIRED QUALIFICATIONS:

• Familiaritywith:
• ETL/ELTand BI technologies.
• Cloud computing platforms (AWS,

Microsoft Azure, GCP).

• Programming languages/APIs (Python,

JavaScript, Java, Go,C#/.NET).

• Big Data analytics,machine learning,and statistics (Spark ,Scala ,R).
• Database drivers/connectors (JDBC ,ODBC).
• Exposureto:
• CI/CD methodologiesand technologies (Jenkins ,Lambda).
• Open-source platformsand authoring/publishing toolsfor a "Docs-as-Code" approach (Git ,RST/Sphinx ,Markdown ,DITA XML).

Every Snowflake employee is expectedto followthe company’s confidentialityand security standardsfor handling sensitive data.Snowflake employees must abidebythe company’s data security planas an essential partoftheir duties.Itis every employee's dutyto keep customer information secureand confidential. Snowflake is growing fast,and we’re scaling our teamto help enableand accelerateour growth.We are lookingfor people who shareour values,challengethink ordinary thinking,and pushthe paceof innovationwhile buildinga futurefor themselvesand Snowflake. How do you wantto makeyour impact? For jobs located inthe United States please visitthe job postingonthe Snowflake Careers Siteforsalaryand benefits information: [careers.snowflake.com](https://careers.snowflake.com) Compensation Range: $126K - $181.7K