Senior UX Researcher (3 Month Contract)

Remote Summary The Wikimedia Foundation is looking for an experienced mixed-method UX researcher (3-month contract) to extend our capabilities for doing qualitative and quantitative research to understand the experiences and needs of the humans who use and contribute to Wikipedia and the Wikimedia projects. As part of the Research group, the UX Research team leads UX research with the goal to improve user experiences and increase global usage. Reporting to the Manager, UX Research and working directly with another researcher on the team who will assist in scoping project work and with research operations as needed, you will be responsible for leading the execution of high-quality research that results in actionable insights that inform decisions toward our organizational objectives. The work for this role is expected to be primarily quantitative but may also include some qualitative research projects or components. Examples of the sort of quantitative and mixed-methods UX research projects we’ve done recently are a survey-based experimental study of attribution signals (learn more) and a mixed-method study to understand Wikipedia readers’ use cases (learn more). This is a contract position to cover a staff leave. This role is part-time, with an expected average of 30 hours per week. Candidates must be available for critical meetings and synchronous work between 15:00 to 19:00 UTC. Availability to work outside of your local business hours may be needed at times during the data collection phase of studies or for occasional meetings with key stakeholders. You are responsible for:

Coordinating work with the point of contact in the UX Research team, the rest of the team, and stakeholders to drive and support research projects.
Supporting the UX Research point of contact in scoping projects as requested (e.g., to determine project goals, methodologies, logistics, and timelines).
Developing an understanding of the product, its context, and the research objectives.
Coordinating with UX Research point of contact to manage and execute all phases of the research process, including creating materials, coordinating research operations, overseeing participant recruitment/survey distribution, scheduling and running research sessions (using interpretation support when appropriate) or data collection, and doing analysis and report-writing.
Delivering comprehensive research results, translating findings into actionable insights that can inform product and decisions.
Communicating research findings and recommendations to stakeholders in clear and compelling ways.

Skills and Experience:

5+ years of experience as a UX Researcher
Expertise leading projects end-to-end using quantitative research methodologies, e.g. surveys, large-scale unmoderated testing, large-scale diary studies, quantitative UX benchmarking studies; expertise with statistical analysis, data visualization
Experience with leading projects end-to-end using qualitative research methodologies, e.g. interviews, contextual inquiry, diary studies
Outstanding written and verbal communication skills
Experience leading research projects from start to finish (solo and in collaboration with others)
Experience working collaboratively with product teams to translate insights into actionable recommendations

Qualities that are important to us:

Strong time-management skills
Self sufficiency and ability to resolve what blocks your work or escalate
Ability to organize and prioritize multiple priorities and deadlines and work collaboratively, as well as independently, to deliver results

Additionally, we’d love it if you have:

Fluency in languages other than English
Experience working with volunteer or open source communities and projects
Experience editing Wikipedia or contributing to other wiki projects

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. *As an equal opportunity employer* The Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race,... The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive,equitable ,and consistent with our valuesand culture . The anticipated hourly rate range of this position for applicants based withinthe United Statesis US$45/hourto US$55/hourwith multiple individualized factors , including costof livingin the location , beingthe determinantsofthe offered pay . For applicants located outsideof the US,the pay range will be adjustedto the countryof hire . We neither askfor nor take into considerationthe salary historyof applicants . The compensationfor a successful applicant will bebased on their skills , experienceand location . *Please note that we are currently ableto hirein the following:* US States: Arizona , California , Colorado , Connecticut , Districtof Columbia, Florida , Georgia , Idaho , Illinois , Indiana , Iowa , Maryland , Massachusetts , Michigan , Minnesota , Missouri , New Jersey , New Mexico , New York , North Carolina , Ohio , Oklahoma , Oregon , Pennsylvania , Puerto Rico, Rhode Island , Tennessee , Texas , Utah , Vermont , Virginia , Washington West Virginia Wisconsinand Wyoming (US Territoryor Federal District) *Countries: Brazil Canada Colombia France Germany Ghana India Indonesia Italy Kenya* Mexico Morocco Netherlands Poland Singapore* South Africa Spain Switzerlandandthe United Kingdom . Our non-US employeesare hired througha local third party Employerof Record(EOR)and must have currentwork authorizationin their location.(citizens/permanent residents only) We periodically review this listto streamlineto ensure alignmentwith our hiring requirements. All applicants can reach outto their recruiterto understandmore about thespecific pay rangefor their location duringthe interview process. If you area qualified applicant requiring assistanceor an accommodationto completeany stepofthe application process due toa disability,you may contact us at recruiting@wikimedia.orgor +1(415)839-6885 .*