Service Delivery Manager

Why Pythian: At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics. Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client’s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy. Why you: As a Service Delivery Manager at Pythian it is essential for you to ensure managed services meet customer expectations and are delivered efficiently and effectively.  This role involves managing managed services resources, monitoring service quality, maintaining customer relationships, and continually improving service delivery processes. A successful Service Delivery Manager is a key contributor to customer satisfaction, retention, and the overall success of the organization. If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out! Intrigued to see what a life is like at Pythian? Check out #pythianlife on LinkedIn and follow @loveyourdata on Instagram! Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers What you will be doing: Customer Relationship Management:

• Act as the primary point of contact and provide full oversight for Pythian’s customers, building and maintaining strong relationships.
• Understand customer needs, expectations, and objectives and ensure that services align with these requirements.
• Translate our services into business value for customers
• Collect, consolidate,...