Software Architect, Reliability Engineering

Remote - US

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Reliability Architect.

About the job

As an Architect in SRE, you will drive the technical strategy, vision and outcomes for Twilio’s Reliability Engineering organization. You will define and lead solutions and initiatives that ensure Twilio products are reliable worldwide, and you will define standards and guide engineering teams on best practices for designing, building, and operating resilient systems. This role is pivotal to Twilio’s commitment to operational excellence, scalability, and pragmatic, large-scale systems design in the cloud.

Responsibilities

In this role, you’ll:

Partner with senior technical leaders across Twilio to set and communicate the reliability strategy, translating business goals into measurable outcomes.
Influence company-wide architectural decisions while balancing long-term vision with near-term and compliance needs.
Lead the design, implementation, and operation of scalable solutions and paved roads that enable reliable, high-traffic services;
Influence company-wide architectural decisions to focus on availability, performance, resilience, and cost efficiency using Kubernetes, AWS, Terraform, and modern observability.
Ensure integrity and quality across the service lifecycle; design fault-tolerant architectures, incident response, disaster recovery,

and capacity/cost management.

Collaborate with product and cross-functional teams to identify reliability risks and convert them into actionable designs,

programs,and tooling.

Establish and champion reliability practices and drive systemic improvements.
Mentor and grow engineers and technical leaders
Track and apply emerging SRE,

cloud,and large-scale systems best practices; introduce pragmatic innovations that improve reliability at scale.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

15+ years of experience in Reliability Engineering,

Software Engineering, DevOps roles with a focus on infrastructure, backend systems, and reliability, including as a principal/architect.

Strong experience in driving strategic technical decisions and defining long-term technical vision.
In-depth understanding of the role of Reliability Engineering in a large and diverse SaaS organization.
Experience driving cross-org technical architecture outcomes.
Knowledge of cloud architecture,

devops practices, and large-scale systems design with microservices.

Bachelor's or Master's degree in Computer Science,

Engineering, or a related field (or equivalent experience).

Strong production experience,

including operational management, scaling, partitioning strategies, and tuning for performance and reliability in high-scale environments.

Hands-on experience with Kubernetes (e.g., EKS), deploying and managing stateful services,

and cloud services like AWS.

Proficiency in infrastructure-as-code tools such as Terraform or CloudFormation for automating infrastructure.
Expertise in observability tools (e.g., Prometheus,

Grafana, Datadog) for monitoring distributed systems and setting up alerting.

Proficient in at least one programming language (e.g., Go,

Python, Java) for building automation and tooling.

Experience designing incident response processes,SLOs/SLIs,

running cross-functional post-incident reviews,and driving improvements.

Strong understanding of distributed systems principles including consensus,durability,and availability tradeoffs.
Proven track record leading reliability improvements in data-intensive or mission-critical systems.
Excellent problem-solving analytical verbal,and written communication skills with ability to work cross-functionally remotely.
Demonstrated leadership mentoring teams,influencing decisions,and balancing long-term objectives with short-term needs.
Ability to influence & build effective working relationships at all levels of organization.

Desired:

Specific experience owning & operating large AWS footprints.
Knowledge of Kubernetes architecture & concepts.
Experience with data technologies like Apache Kafka,AWS MSK or similar for reliable streaming.
Passion for building reliable products with prior projects in high availability systems.

Location

This role will be remote,based in East Coast USA; or remote in Ireland UK or Spain.

Travel

You may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits including competitive pay,generous time off,parental & wellness leave healthcare,a retirement savings program,and much more. Offerings vary by location.

Compensation

Please note salary range applies only to candidates residing in California Colorado Hawaii Illinois Maryland Massachusetts Minnesota New Jersey New York Vermont Washington D.C. & Washington State due to local requirements.Compensation for candidates elsewhere discussed during hiring process. Estimated pay ranges:

Colorado,Hawaii Illinois Maryland Massachusetts Minnesota Vermont Washington D.C.: $227840 (Developing Minimum Tier 3) - $284800 (Mid Tier 3)
New York New Jersey Washington State California (outside SF Bay area): $241200 (Developing Minimum Tier 2) - $301500 (Mid Tier 2)
San Francisco Bay area California: $268000 (Developing Minimum Tier 1) - $335000 (Mid Tier 1)

Role may be eligible for equity plan & corporate bonus plan.All roles generally eligible for: health care insurance 401(k) retirement account paid sick time paid personal time off paid parental leave.Starting salary determined based on permissible non-discriminatory factors such as skills experience geographic location.

Twilio thinks big.Do you?

We seek colleagues who embody our values — something called Twilio Magic.We empower employees to build positive change by supporting volunteering & donation efforts.If ready to unleash full potential do best work & be best version apply now! If not this role consider other open positions.

Equal Opportunity Employer Statement

Twilio does not discriminate based upon race religion color national origin sex sexual orientation gender identity age veteran status disability genetic information political views or other legally protected characteristics.Considers qualified applicants with criminal histories consistent with applicable laws including Los Angeles County Fair Chance Ordinance California Fair Chance Act.Participates in E Verify program where required by law.