Job Title: Software Engineer - L2 Location: Remote - US (not eligible in CA, CT, NJ, NY, PA, WA) Department: Product & Engineering Date Posted: 2025-11-20 Company Overview: Twilio is a remote-first company shaping the future of communications by delivering innovative solutions to businesses and developers worldwide. They emphasize a culture of connection and global inclusion. About the Job:

Join Developer Platform Experience team under Platform Engineering.
Responsible for internal developer portals, CLI, APIs, software taxonomy, local dev environments.
Developing new software taxonomy system and developer portal based on Backstage.
Collaborate with other teams to adopt a unified cloud-native platform.

Responsibilities:

Develop, test, deploy backend, frontend, client-side applications.
Collaborate via peer reviews, planning exercises, pair programming.
Write tickets, spikes, runbooks; create internal documentation.
Support internal users; participate in 24x7 weekly on-call rotation.
Improve internal developer platform interfaces and onboarding processes.

Qualifications: Required:

Ability to work remotely using GitHub, Jira, Slack, Zoom.
Proficiency in Typescript, Python, Go, Terraform, Bash (any/all).
Experience with AWS cloud environment software development/operation.
Familiarity with relational databases.
2+ years full-time software engineering experience focused on platform engineering.

Desired:

Strong opinions on developer experience and local development best practices.
Familiarity with front-end frameworks: React, Angular or Vue.
Familiarity with internal developer platform frameworks: Backstage, OpsLevel, Cortex or Battlestar.
Hands-on experience with Terraform and Kubernetes; infrastructure-as-code fluency.
Fluency with AI platforms like Claude, ChatGPT or Copilot for software development acceleration.
Experience with SaaS/open source observability tools: OpenTelemetry, Datadog, Grafana or Prometheus.

Travel: Occasional travel may be required for project/team meetings. Compensation & Benefits:

Competitive pay; example range for certain states: $114,600 - $143,300 (Tier 3).
Eligible for equity plan and corporate bonus plan (location dependent).
Benefits include healthcare insurance, 401(k), paid sick/personal/parental leave.

Application Deadline: January 7th, 2026 (subject to change). Equal Opportunity Employer Statement: Twilio does not discriminate based on legally protected characteristics and considers qualified applicants with criminal histories consistent with laws.