Software Engineer - Support Tooling (APAC/AMER)

Location

Remote

Employment Type

Full time

Department

Engineering

About the Role

We’re looking for an experienced Software Engineer to join our Support Tooling team and help build and evolve the internal systems that power Supabase’s support and operational workflows. You’ll work closely with Support, Infrastructure, and Engineering teams to design tooling that sits between incoming support tickets and resolution. This includes internal dashboards, ticket automations, integrations with tools like Front, Slack, and Linear, and emerging AI-assisted workflows that reduce manual work and help support engineers focus on harder, higher-impact issues. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building internal tools for a rapidly scaling engineering and support organization.

What you'll own

• Build and maintain internal tooling that helps Support and Engineering teams investigate, debug, and resolve customer issues efficiently.
• Partner closely with Support leads and other internal stakeholders to turn real-world pain points into scalable, reliable tooling.
• Own and evolve our primary internal admin dashboard, including maintaining existing functionality and contributing to its future frontend architecture.
• Design, implement, and maintain ticket automations, including rule-based workflows, webhook-driven background jobs, and cross-tool integrations.
• Build and improve an AI agent and supporting workflows that automate repetitive tickets and help support engineers focus on harder, higher-impact issues.
• Develop and maintain integrations with third-party systems such as Front, Slack, Linear, and incident management tooling.
• Ensure reliability, observability, and operational safety for critical internal systems, including participating in an on-call rotation.

What you bring

• 5+ years of experience as a backend or full-stack engineer working on production systems.
• Strong backend fundamentals, including API design, background jobs, and data modeling.
• Have experience building internal tools, admin dashboards, or operational systems used by non-engineering teams.
• Comfortable working across multiple languages and frameworks, with strong experience in JavaScript or TypeScript, and the ability to work productively alongside existing Elixir systems that power background jobs and automations.
• Product-oriented mindset and are comfortable working from ambiguous requirements to propose practical solutions.
• Experience integrating with third-party APIs and maintaining long-lived internal integrations.
• Communicate clearly across technical and non-technical audiences in an async, globally distributed team.
• Excited by solving real-world problems for developers and support teams.
• Comfortable navigating evolving systems and priorities while maintaining reliability and quality.

Nice to Have

• Experience with Elixir, Phoenix, LiveView, or Oban-based background processing.
• Familiarity with support tooling or ticketing systems.
• Hands-on experience integrating AI or LLM-based features into real products.

What We Offer

• Fully Remote

We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

• ESOP

Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

• Tech Allowance

Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.

• Health Benefits

Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

• Annual Off-Sites

Once a year...