Solution Engineer

Full-Time Job Overview We are seeking a Solution Engineer (US Market) to partner closely with our Sales, Marketing and Product teams in driving high-quality deal conversions through strong solutioning, demos, and technical consultation. This role sits at the intersection of sales, product, and customer workflows, requiring a strong understanding of how e-commerce businesses operate and how our product fits into their ecosystem. As a key member of the revenue team, you will be responsible for understanding customer use cases, delivering tailored demos, designing workflows, and handling technical objections to build confidence during the buying journey. This is a high-ownership, high-impact role where your ability to simplify complexity, structure solutions, and communicate clearly will directly influence revenue outcomes. Requirements

2+ years of experience in Solution Engineering / Pre-Sales / Sales Engineering in a B2B SaaS company
Strong understanding of e-commerce / D2C ecosystem (Shopify preferred)
Ability to translate business problems into product-driven solutions
Strong communication and presentation skills (experience with US customers preferred)
Comfortable working in US timings
Strong problem-solving mindset with a bias for execution

Key Responsibility Areas 1. Discovery & Solution Mapping

Participate in qualified sales conversations to understand:
Customer workflows
Existing tools and integrations
Key business problems and revenue gaps
Translate requirements into structured solution approaches
Identify the most relevant use cases to position during demos

2. Demo & Use-Case Led Selling

Deliver high-quality, tailored product demos aligned to customer use cases
Move beyond feature walkthroughs → focus on “how it works for them”
Continuously improve demo narratives based on conversion insights

3. Solution Design & Workflow Structuring

Design workflows across:
Automation journeys
Campaign use cases
Integrations (Shopify, CRM, APIs)
Recommend best practices based on:
Industry patterns
Customer maturity

4. Webinar & Event Execution

Partner with Marketing to:
Conduct product webinars for US audiences
Deliver live demos in events and virtual sessions
Contribute to:
Webinar storytelling
Demo flows
Use-case positioning

5. Deal Acceleration & Objection Handling

Handle technical and workflow-related objections:
Integrations
Feasibility
Scalability
Support Sales in:
Improving conversion rates
Reducing sales cycle time

6. POCs & Technical Validation

Support POCs / pilot setups for high-value accounts
Ensure clarity on:
Expected outcomes
Implementation feasibility

7. Sales & CSM Enablement

Work with Sales and CSM teams to:
Improve product understanding
Standardize demo quality
Strengthen objection handling
Contribute to:
Demo scripts
Use-case playbooks
Training sessions (as needed)

8. Customer & Market Feedback

Capture insights from customer interactions:
Feature gaps
Common objections
Use-case trends
Share structured feedback with:
Product team → for roadmap inputs
Marketing → for sharper positioning \

n\ n\ n\ n\ n\ n\ n\ n\ n\ n\ n\ n\ n\ n\ n\ n\ n\ n\ n### Location or Remote Work The job mentions working in "US timings" indicating alignment with US time zones but does not explicitly specify location or remote work. n### Employment Type Full-Time

Experience Level Hints

Minimum of "2+ years of experience" in Solution Engineering / Pre-Sales / Sales Engineering in a B2B SaaS company. n### Skills or Technologies Mentioned

Solution Engineering / Pre-Sales / Sales Engineering experience
E-commerce / D2C ecosystem knowledge (Shopify preferred)

s- Product-driven solution translation

Communication and presentation skills (US customers preferred)

s- Working knowledge aligned with US timings s- Demo delivery skills s- Workflow design including automation journeys, campaign use cases s- Integrations knowledge (Shopify, CRM, APIs) s- Handling technical objections related to integrations, feasibility, scalability s- Supporting POCs/pilot setups