Job Title: Sr. Business Operations Associate Location: North America (Remote) Employment Type: Full time Department: Business Ops Deadline to Apply: May 1, 2026 at 4:00 AM UTC Compensation:

• USA: $119K – $178.4K, offers equity and bonus
• Canada: CA$119K – CA$178.4K, offers equity and bonus

Job Overview:

• Work across teams on high-priority initiatives.
• Partner with senior BizOps leaders and cross-functional stakeholders.
• Solve complex problems, lead strategic projects, surface actionable insights.
• Build systems to help Zapier move faster and operate more effectively.
• Use AI and automation to test ideas and improve work processes.

About You:

• 4+ years experience in business operations, strategy, consulting, strategic finance, or similar analytical role.
• Business-minded generalist focused on impact.
• Comfortable with ambiguity; able to bring structure to open-ended problems.
• Strong systems judgment; designs durable solutions.
• Fluent with AI and automation tools (Zapier, ChatGPT, Claude, Cursor).
• Operates with ownership; influences without authority.
• Resourceful and action-oriented; self-serves data and translates insights into recommendations.
• Clear and purposeful communicator.

Bonus (not required):

• Experience in high-growth SaaS or technology environments.
• Experience partnering with senior leaders/executives on high-stakes projects.
• Worked across multiple functions for integrated solutions.
• Clear point of view on AI’s impact on business.

Responsibilities:

• Lead/support high-impact cross-functional initiatives from problem framing through execution.
• Use AI, data, research to shape decisions; build prototypes; generate insights; frame recommendations.
• Design and implement operating models including alignment rituals, ownership structures, goal tracking.
• Write executive summaries, strategy documents, updates to clarify priorities and accelerate decisions.
• Partner with leaders/teams to facilitate decisions, navigate trade-offs, unblock execution.
• Improve work processes by evolving playbooks and collaboration models.

Application Process:

• Non-standard application process promoting inclusion and equity; answer in-depth questions upfront.
• Resume/CV optional at application stage but educational info required if offered the job for background check.
• Commitment to respond within seven days on application status throughout process.
• Equal opportunity employer committed to diversity, inclusion, belonging, equity.
• Provides reasonable accommodations for applicants with disabilities.

Additional Notes:

• Compensation finalized post-interview based on experience, skills, internal equity using business impact approach.
• Remote-first company but mindful of locations where employees can work permanently (some countries restricted).

Application Deadline: Approximately 30 days from job posting date (3/10/2026), subject to change based on applicant volume or position fill.