Sr Growth Product Manager

AboutCommunity Phone Company

Community Phone Company YC W19 built a simple cloud phone system for businesses that don't operate a call center. Our solution lets a business get all modern voice features (re-route if busy, greeting menu and IVR, programmable caller ID, cloud voicemail, etc) on their existing office phone and existing employee cell phones. All employees onboard instantly, no wifi required, no app to download. Businesses should not be missing out on orders because they can only take one call at a time, and they shouldn't need an IT person in order to get a modern business phone system.

About the role

The company

Communications for the aging in America is broken. Seniors are isolated. Their families are anxious in ways that go far beyond "I hope mom's alright." James Graham started this company after seeing his own grandmother get taken advantage of by the large telecom hegemony. They are checking her bank account daily because they cannot tell if she is being scammed. They are calling three times a day because she did not pick up and they do not know if she is okay. They are lying awake wondering if she is connected to anyone, or just sitting alone. And at the most basic level, a lot of their phone service is completely unreliable or breaks entirely for the family once she reaches a certain age. There are 55 million Americans over 65 living at home. Most of them, and most of their families, are navigating this alone. Community Phone is fixing that. We built a phone so simple it works out of the box, no setup required. We wrapped it with AI-powered check-in calls that surface how she is really doing. And we built a family app that replaces daily dread with genuine safety and peace of mind. It is working. We are well into 8-figure subscription ARR, pacing to 9-figure, with 25,000+ families trusting us with something that matters deeply to them. Customers stay. They refer their friends. They tell us we took away an anxiety they had carried for years. We are a lean, product-driven team. The people who thrive here take full ownership, are mission-driven, move quickly, and care deeply about the customer. One of our product engineers won an Oscar for best foreign film, one team member is a Thiel Fellow, one is a Harvard Philosophy PhD dropout, others are the first growth hires at now Unicorn companies, other of our product engineers are former leaders of 60+ person engineering organizations, and many are former founders.

The opportunity

We have 25,000+ families paying us every month for something they deeply value. Churn is low. NPS is high. The upsell products are built and ready. What does not exist yet is the motion to move customers into them: the trigger identification, the experiment infrastructure, the lifecycle sequences, the in-product moments that surface the right product at the right time to a customer who already trusts us. That is what this role builds. From scratch. Owned entirely by you. With a clear revenue target, a strong data foundation, and a direct line to product leadership and the CEO. In year one, the PLG expansion opportunity alone is in the low millions of ARR. That is not a stretch goal requiring new customers or new channels. It is sitting in the base we already have, waiting for the right motion. And that is just year one. The bigger picture: we are building the definitive platform for aging in place. Phone service is the wedge. Check-in calls, the family app, and products we have not built yet are the expansion. The PM who builds the upsell motion now is building the system that monetizes everything that comes after it.

What you will own

• Expansion revenue from our consumer subscriber base, measured in ARR
• The full upsell motion: trigger identification, experiment design, in-product nudges, lifecycle sequences, pricing page, and onboarding flows
• A prioritized roadmap of PLG experiments run with shared engineering resources and a strong bias toward non-engineering levers where possible
• The reporting and learning loop that makes each experiment smarter than the last

What we are looking for

You have run PLG or lifecycle-driven upsell experiments in a consumer subscription business before. You know what a good experiment looks like; you can build a basic framework to run them; you can read results clearly without needing a data team to hand-hold you. You are comfortable without a dedicated engineering team; you find leverage in copywriting, sequencing onboarding design and pricing structure before writing tickets; when you do need engineering resources you prioritize hard and make your case clearly. You have owned a revenue metric97not just shipped features97and know what it feels like to have a number that is yours. One thing makes this role unusual: the customer is a senior or caregiver97not typical tech-forward subscriber97so standard PLG playbooks do not translate directly here. The PM who wins will develop real intuition for this audience and design upsell moments that feel like help97not pressure. That creative constraint sits on top of analytical work.

You are probably a fit if

• You have 4+ years of product experience with at least 3 years in growth or monetization roles
• You have worked in consumer subscription businesses (not just B2B SaaS)
• You can point to specific experiments you ran including learnings and impact on metrics
• You enjoy owning numbers rather than just roadmaps
• You handle ambiguity well while being biased toward action
• You communicate clearly and understand fine distinctions quickly

First 14 days: Diagnose and ship in parallel You have one week to become most informed on why customers aren92t upgrading92pull data yourself; listen to recorded calls; talk directly to customers who upgraded or did not; pressure-test assumptions about expansion funnel. By day 15 your first experiment must be live97not scoped or reviewed but live97with access to dedicated engineering resources. Days 15 to 60: Build the operationMap every sub-funnel in expansion motion; measure each one; use dashboard actively. By day 60 have clear written POV on sub-funnels97momentum vs dead ends vs needing more signal. Active hypotheses shipping continuously into momentum sub-funnels. Primary measure by day 60: revenue moving positively with model showing path to year-one number. Days 61 to 90: AccelerateSystem running; job is faster experiments per week; sharper prioritization; first significant engineering bets live. Know which sub-funnels to press/deprioritize. 90-day review = growth review with live forecast & backlog reflecting conviction on leverage points. Bar at 90 days: anyone should understand dashboard & forecast money sources clearly.

The team and structure

Report directly to CEO; work day-to-day with growth team/lifecycle lead/engineers. High visibility role where judgment matters immediately.

Why now

55 million seniors; trusted platform; products improving lives & peace of mind; growing base monthly. Customers/products/data foundation exist. Missing piece: one person whose entire job closes gap between what customers have & should have. If you want ownership of meaningful number & build from scratch at mission-driven company97this role fits. Apply now