Sr. Manager, Customer Enablement (APJ)

Sydney, Australia At Databricks, we’re on a mission to help data and AI teams solve the world’s toughest problems and that starts with empowering our customers. The Customer Enablement team drives this mission forward by helping enterprise organizations develop the skills they need to accelerate adoption, transformation, and measurable business outcomes. As a Sr. Manager, Customer Enablement, you’ll own the commercial success of Databricks’ training and enablement portfolio across the APJ region. This is a highly visible, customer-facing and internal role where your ability to connect learning solutions with business outcomes will directly influence customer retention, expansion, and top-line growth. You will lead and scale a regional team of enablement experts, fostering a culture of excellence and strategic partnership. You’ll work closely with account executives, Professional Services engagement managers, and solution architects to position Databricks training and certification programs as a strategic investment in each customer’s data and AI journey. You will analyze and identify operational efficiencies to optimize the region's overall operational effectiveness. You will further assist in expanding the learner growth by devising strategies with the Customer enablement architect team and APJ Training partners on how to scale Databricks training. From diagnosing skill gaps to building tailored enablement roadmaps, you’ll ensure our customers have the knowledge and confidence to realize the full value of their Databricks platform. This position will be reporting to the Director, Learning and Enablement.

The Impact You Will Have

• People Leadership: Build, mentor, and inspire a high-performing APJ Customer Enablement team, fostering an environment of continuous growth, accountability, and regional pride.
• Strategic Regional Growth: Drive the commercial success of Databricks’ learning and enablement offerings across enterprise accounts by aligning your team's efforts with the broader APJ business objectives.
• Operational Excellence: Scale the impact of your team by optimizing internal workflows, identifying efficiencies, and ensuring consistent, high-quality delivery of enablement programs across diverse markets.
• Collaborative Influence: Partner with sales and customer success leadership to position learning as a non-negotiable lever for customer adoption, renewal, and expansion.
• Ecosystem Scaling: Strategize with the APJ Director and Customer Enablement Architects to devise strategies for team-led and partner-led growth, ensuring the regional engine is built for scale.
• Outcome Management: Track and report on enablement success metrics, translating team activities into measurable business impact,...