Sr. Manager, Technical Account Management

Remote Customer Success Organization 6 Customer Success Management / Full Time / Remote Redox is on a mission to accelerate healthcare9s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers. Opportunity & Impact This role is vital to maximizing the commercial return on this network, ensuring customer adoption translates into significant revenue retention and expansion. The Technical Account Management team is central to Redox's growth strategy. As the health tech industry evolves, the TAM team's primary function is to ensure that our customers successfully realize the full commercial value of the Redox platform, navigating technical standards to accelerate their time-to-market and maximize patient care reach. As a Senior Manager, you will lead a team of high-performing Technical Account Managers, shifting the focus from purely technical enablement to strategic, commercially-minded partnership. Your team will be responsible for developing shared, data-driven strategies that secure renewals, identify expansion opportunities, and increase the lifetime value of our enterprise, as well as scale customer accounts. You will leverage your deep healthcare, clinical workflow, and EHR knowledge not just for technical direction, but to proactively identify and recommend new solutions, integration scopes, and processes that lead directly to increased customer revenue and utilization of Redox.

Job Responsibilities:

• Own Company-Level KPIs: Directly responsible for maximizing Gross Revenue Retention (GRR) and driving Net Revenue Retention (NRR) through proactive account management and expansion initiatives, alongside managing CSAT.
• Expansion & Upselling: Proactively partner with customers to identify new integration needs, product adoption opportunities, and use cases that result in the expansion of services,...