Sr. Product Manager - Chat & Knowledge

Location

NAMER

Employment Type

Full time

Location Type

Remote

Department

Product

Deadline to Apply

March 31, 2026 at 7:00 AM UTC

Compensation

USABase Salary $174.2K – $261.2K • Offers Equity • Offers Bonus
CABase Salary CA$174.2K – CA$261.2K • Offers Equity • Offers Bonus

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

Competitive: Zapier pays well among the technology sector.
Equitable: Consistent pay practices; Pay for impact
Simple: Pay is well understood, and pay practices are built for scale.
Transparent: Zapiens know how pay works, including how their pay is determined.

A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapiens based on their demonstrated impact on Zapier’s success. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high impact in their current role and level while at Zapier. For more information on Zapier’s Total Rewards please click here.

AI at Zapier

At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 02/11/26 Zone: AI Orchestration Strategy Area: Chat & Knowledge Location: Americas (EST preferred)

The Role

Zapier is evolving its platform to serve the AI transformation market. We have existing products in the chat and knowledge space—including our Chatbots product and the chat-based experience inside Agents—and we're investing in new surfaces (like Sidekick) that will define the future of how customers interact with AI on our platform. This role is about making sense of what we have today: working with stakeholders across the company to decide how our existing chat and knowledge surfaces fit together, what happens to current customers and revenue, and how we consolidate toward a coherent experience. You'll own the path from current state to clarity—sunset, merge, or integrate—so the rest of the organization can move forward with confidence. If you're excited by the challenge of turning a complex product landscape into a clear path forward—and you'd rather own that than invent the next big thing from a blank page—we'd love to hear from you.

Our Commitment to Applicants

Culture and Values at Zapier
Zapier Guide to Remote Work
Zapier Code of Conduct
Diversity and Inclusivity at Zapier

What You'll Do

Navigate Complexity & Drive Decisions

Own the product strategy for existing Chat and Knowledge surfaces: our Chatbots product and the synchronous chat experience in Agents (e.g., talking to an agent, tool calling).
Build a clear recommendation for how these pieces evolve, including implications for existing customers, revenue, and pricing.
Work through ambiguous organizational boundaries: align with the teams building adjacent products, secure buy-in from leadership, and turn competing priorities into a single, executable plan.

Execute With Clarity

Build business cases and success metrics for the path you recommend; secure resources and stakeholder commitment to execute.
Balance speed with care: move quickly to validate assumptions and reduce ambiguity, while protecting customer outcomes and revenue.
Communicate clearly and often so the rest of the company understands where Chat & Knowledge is going and why.

About You

You have solid experience with AI or conversational product. You've shipped user-facing AI products, chatbots, knowledge tools, or similar. You don't need to have built the "vision" from scratch, but you do need to understand how these products work, what users expect, and how to make tough calls with incomplete information. You're great at complicated organizational situations. You're energized by ambiguity that involves multiple teams,...