Sr. Program Manager, Incident Management

Location

NAMER

Employment Type

Full time

Location Type

Remote

Department

Engineering

Compensation

USA$174.2K 6 $261.3K Offers Equity Offers Bonus
Canada CA$174.2K 6 CA$261.3K Offers Equity Offers Bonus

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we9re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here9s how we define our compensation principles:

Competitive: Zapier pays well among the technology sector.
Equitable: Consistent pay practices; Pay for impact
Simple: Pay is well understood, and pay practices are built for scale.
Transparent: Zapiens know how pay works, including how their pay is determined.

A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapiens based on their demonstrated impact on Zapier9s success. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high impact in their current role and level while at Zapier. For more information on Zapier9s Total Rewards please click here.

AI at Zapier

At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you9re using AI tools while applying here - that9s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier9s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: April 9th, 2026 Location: Americas - North, Central and South America As Zapier expands into the enterprise market, operational rigor matters more than ever. The Sr. Program Manager will own the end-to-end incident management program for Zapier's Product and Engineering organization: response, post-incident learning and actions, and everything in between. You'll report to the Director of Engineering for Internal Platforms & Infrastructure and be the DRI for the program's design, execution, and outcomes. You build the program and leverage AI to scale its impact. We need someone with deep incident management expertise who's comfortable navigating ambiguity and stretching across engineering, support, security, and GTM. You have a thesis on where AI-enabled incident management is going and you'll lead us there. Zapier's product surface is expanding rapidly and with it, the complexity and stakes of incident management. This role grows with that complexity.

About You

You have deep incident management experience and you've moved beyond just executing it. You've built and led incident response programs, post-incident processes,...