USD per year
Sr. Solutions Engineer, ITSM (West)
Location: Mountain View, United States or Remote | Remote, Remote | San Francisco, United States | Seattle, United States Employment Type: Full-Time Remote Work Mention: Atlassians can choose where they work – whether in an office, from home, or a combination of the two. Interviews and onboarding are conducted virtually as part of being a distributed-first company.
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We’re looking for a Sr. Solutions Engineer to expand our growing business and ITSM Specialist team in the US. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you’re a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job.
Your future team
With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization.
In this role, you will:
- Specialize in Atlassian’s ITSM offerings, leveraging expertise to design, implement, and optimize solutions that enhance service delivery and operational efficiency for enterprise customers
- Work closely together with our cross-functional teams to drive the customer journey
- Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
- Partner with sales management to align the overall account plan and customer outcomes
- Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers and prospect
- Work with product management to advance Atlassian’s product line and provide customer feedback
Your Background:
- 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity
- Excellent communication skills
- Strong presentation skills to multi-level audiences
- Unmatched agility to do what it takes to get the job done
- Experience selling ITSM solutions helping customers manage and deliver IT services
- Creative problem solver who can interpret complex business problems into solutions
- Ability to collaborate with prospects, partners, and sales teams delivering compelling value-based solutions
- Comfortable in both business and technical contexts; able to interact with executives or technical audiences
- Passionate about learning continuously; open to feedback; tolerate failure; love winning; hate losing
- Customer-centric mindset with proven track record building executive relationships with customers
- Ability to rally internal teams across company to meet customer needs
Compensation
Atlassian strives for equitable, explainable, competitive compensation programs. The baseline range is higher than typical market range; most candidates hired near baseline. Base pay ranges for new hires in US geographic pay zones:
- Zone A: $168,300 - $219,725
- Zone B: $151,...
Atlassian helps teams change the world by advancing humanity through the power of software. Their mission is to unleash the potential of every team through open work. They provide products that empower teams in various fields such as medicine, space travel, disaster response, and more.
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