Overall Impact

Design, develop, and drive new operational methodologies for achieving and maintaining writing excellence in product development.
Seamlessly integrate writing guidance, best practices, and style principles into existing and evolving design systems.
Develop reusable UX content templates, components, and frameworks to ensure consistency and efficiency.
Build and manage AI-powered systems, tools, and workflows that multiply the product organization’s capacity and output quality.

What You'll Do:

UX Writing

Serve as a thought leader in UX writing, contributing to the development of best practices and advocating for a user-first approach across teams
Document and maintain the styles and standards for UX writing across all products
Conduct audits, identify patterns, and lead brainstorming sessions to design the best user experiences and identify areas for optimization
Clearly communicate creative concepts to stakeholders representing strategic and user-focused viewpoints with confidence and ease
Independently lead UX writing initiatives from discovery through implementation, ensuring alignment with product strategy and driving measurable improvements in user experience and engagement
Bring judgment to how AI fits into content design work; using it where it adds value, helping the team calibrate processes, and contributing to responsible practices
Partner closely with design teams on accessibility and localization initiatives, ensuring content is inclusive and usable for all

Localization

Leverage deep understanding of how authoring UI decisions affect authors working across languages and regions
Shape and advocate for patterns that reduce friction for multilingual workflows

Design Thinking

Ensure strategic alignment of UX writing discipline with Articulate’s product principles and brand voice
Leverage user research, A/B testing, and performance analytics to refine UX copy and optimize user interactions
Adapt and evolve writing systems and resources to meet future product and user needs.

Cross-Functional Collaboration

Collaborate with researchers, PMs (Product Managers), engineers & designers to create cohesive experiences with a unified voice.
Communicate effectively with visual thinkers; advocate viewpoints.
Build experiments; develop hypotheses; test plans cross-functionally.
Champion writing guidance/best practices organization-wide.

Team Citizenship:

Foster collaborative culture with constructive feedback/open dialogue.
Maintain professional positive communication with peers.
Mentor peers on processes/product knowledge/best practices.

Requirements:

8+ years UX Writing experience with deep user-centered design knowledge.
Experience with localization workflows (translatability writing/translation management systems collaboration).
Comfortable in high-growth environments; builder mentality.
Use empathy/logic/data to inform design choices.
Excellent communication/presentation skills including research presentation to leadership.
Proven fluency with AI tools (Claude/ChatGPT etc.) applied to content design workflows including building/maintaining AI-powered systems for team use.
Passion for accessible/inclusive quality products; evangelize these practices.
Collaborative mindset; effective cross-functional teamwork skills.
Proactive process improver identifying efficiency opportunities regularly.
Resilient/reliable/optimistic team player.

Compensation:

$122600 - $183800 per year (U.S. locations), bonus eligible. Benefits available.

Company Overview:

Articulate is a leading SaaS provider of online training solutions focused on workplace training creator platforms. Founded 2002. Customers include all Fortune 100 companies. Committed to human-centered values & equitable workplace culture. Equal Employment Opportunity employer.

Additional Notes:

Application window closes 90 days from posting date. Reasonable accommodations available upon request. AI tools may be used in hiring process but final decisions made by humans.