Staff, Product Manager - AI/ML Platform - Enterprise AI

Remote - US

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. As Staff Product Manager for the AI/ML Platform team within our Enterprise AI organization, you'll help define the product roadmap and lead the foundational AI/ML platform capabilities that power our entire ecosystem:

AI/ML Capabilities:

You'll help build the AI reasoning engines, and develop new enterprise capabilities for the AI platform including AI Gateway, multi-LLM serving infrastructure, MLOps automation, and machine learning models that enable vertical GTM agents to deliver magical experiences.

Platform Capabilities:

You'll own the core platform that enables rapid deployment of AI agent teams across Twilio. You'll build the Agent SDK, workflow designer, multi-agent orchestration capabilities, RBAC, and enterprise features that allow subject matter experts to create powerful AI solutions with minimal code. This is a horizontal product management role that will influence every AI interaction across Twilio's broader enterprise.

Responsibilities

Define product roadmap for foundational AI/ML platform capabilities.
Lead development of enterprise-grade features including security (RBAC), multi-agent orchestration.
Collaborate cross-functionally with engineering teams on MLOps automation.
Drive innovation in machine learning models powering vertical GTM agents.
Engage with stakeholders across Sales, Support & Operations to align platform capabilities.
Manage product lifecycle from ideation through launch.
Influence company-wide adoption of enterprise AI solutions.

Qualifications & Experience

Experience & Background

Proven track record in product management roles focused on AI/ML platforms or enterprise software.
Deep understanding of machine learning concepts and MLOps practices.
Experience working with large language models (LLMs) or similar technologies.
Strong leadership skills with ability to influence cross-functional teams.
Excellent communication skills tailored for technical and non-technical audiences.
Prior experience in SaaS or cloud-based platforms preferred.

Skills & Technologies

Expertise in product management methodologies (Agile/Scrum).
Familiarity with SDK development and workflow design tools.
Knowledge of security frameworks such as RBAC.
Understanding of multi-agent systems orchestration.
Comfortable working with cloud platforms like AWS or Azure (preferred).

Location & Work Environment

Remote - US based candidates preferred but open to other locations within US time zones. Remote work allowed with strong emphasis on collaboration through digital tools.

Application Process

Apply online through our careers page: https://jobs.twilio.com/careers/job/1099549995201