Strategic Account Executive 4

About the job

• Lead relationships with growth and mid-market Communications platform customers using Twilio’s messaging, voice, and email services.
• Responsible for protecting and growing Twilio’s communications business across assigned customers.
• Drive highly analytical and consultative sales cycles with large scale, global, competitively sourced, compliance-heavy, use case-specific businesses.
• Role is highly cross-functional; success depends on building deep partnerships across product management, finance, support, and operations.

Responsibilities

• Manage and expand important Retail customer accounts.
• Develop, drive, and execute account strategy to deliver strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within Regulated Verticals account portfolio.
• Serve on a cross-functional account team including product, finance, support, and services representatives.
• Run disciplined forecasts; consistently achieve goals; present guidance to executive management.
• Conduct highly consultative sales cycles focusing on deep discovery and championing customer needs within the organization.
• Maintain accurate sales pipeline and forecast using Salesforce CRM.

Qualifications

Required

• 7 years of sales experience total; minimum 3 years in major account or strategic sales.
• Expertise in managing or leading quantitative, highly analytical products and solutions for customers.
• Accountable for relationship management, cross-sells, upsells, and solutions consulting.
• Comfortable working with business and technical leaders; able to influence understanding and build partnerships.
• Analytical account development strategy using data to find opportunities and prove value.
• Proven track record managing business forecasts and financial models.
• Entrepreneurial mindset with ability to define processes and build programs.
• Record of delivering revenue and gross profit results for large-scale/enterprise customers.
• Excellent verbal and written communication skills.
• Bachelor’s Degree or equivalent experience.

Desired

• Deep experience with telecom companies including CPaaS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise in quantitative industries such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Experience selling Software, SaaS, CPaaS or PaaS.

Location

• Remote role but not eligible for hire in CT, NJ, NY, WA, PA or surrounding areas of San Francisco CA/Oakland CA/San Jose CA.

Travel

• Approximately 30% travel anticipated for in-person connections.

What We Offer

• Competitive pay
• Generous time off
• Parental and wellness leave
• Healthcare
• Retirement savings program
• Other benefits vary by location

Compensation (for certain states)

Ranges based on location:

• Colorado/Hawaii/Minnesota/Vermont: $132,192 - $165,240
• Washington D.C./Illinois/Maryland/Massachusetts/California (outside SF Bay Area): $139,536 - $174,420
• New York/New Jersey/Washington State/SF Bay Area: $146,880 - $183,600

Additional:

• Eligible for equity plan participation (generally)
• Eligible to earn commissions

Equal Opportunity Employer Statement