USD per year
Routable, Inc
Strategic Customer Success Manager
Remote - Remote, CA Revolutionize B2B payments with Routable! We're building the future of how businesses send and receive money, making it fast, seamless, and incredibly simple. Imagine empowering companies like Ticketmaster, Snackpass, and Garmentory to effortlessly manage their finances 60 that's the impact you can have here. As a Series B startup with $100M in funding, we're focused on sustainable, strategic growth, while moving at a fast pace, creating a rewarding environment for our team. We're not just another payments platform; our modern, easy-to-use API allows businesses to build powerful payment infrastructures simply, giving us a real edge in the market. At Routable, we champion intellectual curiosity, problem-solving, and open communication. You'll be surrounded by a supportive team of experienced professionals who are passionate about what they do. We're a fully remote company, so you can work from anywhere while contributing to a product that's changing the game. We're committed to your growth and will provide the mentorship and resources you need to thrive and make a real difference while doing your best work.
About the Role
The Strategic Success Manager is responsible for retaining and growing our top 40 clients while guiding newly implemented strategic customers through their land-and-expand journey. You99ll build strong relationships, ensure customers fully leverage Routable, and gather feedback to inform our product roadmap. Success in this role requires exceptional relationship management, strong technical expertise in banking and mass payouts (domestic and international), and a proven ability to drive growth. You99ll leverage your leadership skills to strengthen our Customer Success foundation and launch Account Management SOPs. You99ll also translate cross-functional input from Product, Engineering, Sales, and Support into clear, actionable technical guidance. A hands-on approach in your sandbox account to validate and explore is key.
Responsibilities
- Retain and grow our top 40 clients
- Guide newly implemented strategic customers through their land-and-expand journey
- Build relationships across all customer levels to drive retention, expansion, and renewals
- Proactively identify risks to customer goals and develop mitigation plans
- Manage internal Routable projects on behalf of customers, using strong influence and project management to drive loyalty
- Gather direct and inferred product feedback and partner with Product to improve and enhance features
- Create content and automations that support customers at key moments throughout their journey and during new feature releases
Minimum Qualifications
- Experienced Customer Success Manager (or similar customer-facing role), ideally in B2B SaaS payments
- Background in fintech and payments
- Proven ability to retain and grow customer value in a results-driven environment
- Skilled at leading influential conversations with senior stakeholders, including navigating objections and difficult discussions
- Experienced in complex organizations, driving adoption, collaboration, and growth opportunities
- Data-driven mindset with the ability to identify whats working and where customers need support
Preferred Qualifications
- Familiarity with accounting principles and ledgers (Netsuite, QBO, Sage, etc.)
- Accounts Payable knowledge
- Experience working with solution APIs
Location
You must be currently authorized to work in the United States on a full-time basis. We are a remote first company! Rather than restrict ourselves to only find talent in one city, wed rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever!
Our Core Values
At Routable, we are driven by our values. Our values act as guiding principles when it comes to our work, our hiring practices, and ourselves. We talk about them every day and praise each other based on our ability to embody them. Engage with Empathy: Have empathy and a deep understanding for your peers,and our customers. This means no egoand cultivating relationships by actively listening to each others needs. Volunteer Assistance: Helping others is always a priority, even when it is not immediately related to the goals that we are trying to achieve. We make it a point to foster an environment of inclusiveness for our remote team. Own it: We are all company ownersand we act like it. We make data driven decisionsand jump at the opportunity to be accountable. Taking action when you see a problem is our default state. Build with Purpose: We are collectively building the productand company of our dreams. We are intentional with everything we doand are always looking for ways to improve. We sweat the details. Expect Authenticity: We do not compromise our values when it comes to our teamand our customers. We champion originality. Be yourself. Everyone else is already taken.
Perks
Great Health, Dentaland Vision Insurance Competitive salary Stock Options 401k Work from Home Stipend We're a remote team Flexible vacation policy
Routable is a financial technology company that delivers mass payouts without operational chaos. It enables effortless onboarding, payment, and management of a high volume of payees with flexibility and speed. Supports making thousands of payments in a few clicks or via API to 220+ countries and territories in 140+ currencies.
View Company Profile