Strategy & Ops Associate, Applied AI

Overview

• Company: Clipboard
• Mission: Uplift communities by connecting healthcare professionals with workplaces via an app-based marketplace.
• Founded: 2016
• Team: Remote-first, over 1,000 people
• Status: Profitable since 2022, leader in Long-Term Care staffing, expanding into Home Health, Hospitals, and more.

Role Overview

• Position: Applied AI Strategy & Ops Associate
• Focus: Support and evolve internal tooling ecosystem across Operations.
• Role type: Hands-on individual contributor.
• Responsibilities include working with support platforms, AI-driven systems, internal automations to improve operational efficiency.
• Collaboration with team leadership to execute priorities and scale tooling effectively.

What You'll Do

• Execute high-priority tooling and automation initiatives across operational stack.
• Build and iterate workflows, integrations, automations to improve efficiency.
• Support and improve systems including support platforms and AI-driven solutions.
• Translate problems into practical technical solutions.
• Identify and address gaps or inefficiencies in tooling.
• Troubleshoot issues and improve system reliability.
• Contribute to improvements in system connectivity and operation.

What We're Looking For

• Technical Fluency: Comfortable with APIs, integrations, automation tooling; able to build/debug/adapt systems independently.
• Execution Discipline: Drive problems to completion; manage multiple priorities; maintain quality and reliability.
• Systems Thinking: Understand tool/workflow/dependency connections; improve system operations holistically.
• Problem Solving: Translate loosely defined problems into structured solutions.
• Ownership Mindset: Take responsibility for high-quality work and improving operations through tooling/processes.

Nice to Have

• Experience with support platforms such as Zendesk.
• Familiarity with AI-driven tools and automation workflows.
• Background in Operations, Support, or Customer Experience environments.
• Experience working with evolving or fragmented tooling stacks.

Hiring Process

1. Application
2. Case Study
3. Case Interview with a team member
4. Interview with Head of Core Services
5. Interview with Head of Operations
6. Final Culture Interview with Executive Leadership

Additional note: Clipboard does not ask for money or bank details during hiring; report scammers impersonating Clipboard hiring team members. Compensation Range: $70K - $100K (based on education, qualifications, experience, location) Location: Remote (Non-U.S.) Employment Type: Full time Department: Customer Operations