Supply Planner, US (Hardlines)

Location: United States, Remote

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

US Supply Planner, Hardlines

We are seeking a proactive, detail-obsessed Supply Planner to oversee Quince's Made-to-Order (MTO) production operations across the United States, with a primary focus on our growing made-to-order furniture category. This role is pivotal in managing vendor performance, building strong operational relationships, and designing scalable production tracking processes to support high-quality customer experiences. The ideal candidate is both strategic and hands-on—capable of enforcing SLAs and operational discipline, while nurturing collaborative vendor relationships. You'll bring visibility and accountability to a fast-scaling supply chain and act as the primary point of contact for 10-20 emerging vendor partners across the US. You'll have a command over domestic production rhythms, able to translate variable factory lead times, material constraints, and manufacturing production planning into reliable buy plans. You'll understand upholstery and casegoods workflows and can work with upstream suppliers to resolve future constraints. You'll track vendor reliability, identify bottlenecks early, and drive corrective actions without escalation. You'll communicate constraints bluntly, translate operational issues into commercial impacts, and eliminate ambiguity for sales, merchandising, and logistics teams. You'll function with minimal oversight, hold manufacturers accountable to commitments, and maintain stable inventory flow in a domestic supply chain where variability is common.

Success in this role means:

• Holding vendors accountable to timelines, service levels, and quality
• Measuring and monitoring vendor capacity, ramp plans, and demand
• Create supply plans to ensure on time delivery
• Eliminating bottlenecks and proactively resolving order issues
• Designing new production tracking systems that scale with business growth

Qualifications

Responsibilities:

• Lead day-to-day management of MTO production across US-based furniture vendors
• Establish and manage vendor SLAs (lead times, quality metrics, communication cadences)
• Build tracking tools (Google Sheets, internal tools, Airtable, etc.) to monitor order progress
• Resolve supply chain issues
• On time delivery of MTO order >98%
• Conduct end to end lead time production assessments and implement key initiatives to measure and drive shorter production lead time - enhance efficiency and effectiveness
• Explore cost savings opportunities within the production ensuring efficient utilization of time and resources
• Work closely with the materials sourcing team, inventory planning team overseeing production efficiency to optimize supply chain operations
• Manage strategic partnerships with vendors ensuring great experience working with Quince and that they're compliance with the company's needs and demands
• Manage suppliers on time delivery metrics to hit 95% OTD with every supplier within your responsibility
• Secure production management system adherence by vendors at all times
• Able to work with vendors and engineers to achieve data quality standards; become expert in using internal tools and portals to achieve results
• Able to work with cross-functional team; collate information (in a scalable way) to drive vendor performance ensuring best customer experience
• Conduct Quarterly Business Reviews with management of each partner Strategy, Business Highlights Performance Areas for improvement

On time delivery of MTO order >98%

Required:

• 10 years of Supply or Demand planning; deep understanding of Suppliers' end-to-end production processes
• Strong network with partner factory in sourcing for Home
• GM mindset with a supply chain background and manufacturing (lean/JIT) experience
• Highly organized; detail-oriented; analytical with focus on execution; problem solving; improving processes; brand enhancement
• Continuous learner; highly curious; always open to considering new perspectives; proactive when changing course or facing added challenges
• Excellent written/verbal communication; presentation; interpersonal skills
• Bachelor's Degree preferred

Compensation

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus & equity may also be provided for eligible roles. Pay Range: $90,000 - $140,000 USD

Remote Work Allowance

The job location is listed as "United States, Remote," indicating remote work allowance.

Employment Type

Not explicitly stated in the posting.

Experience Level

Required: 10 years of Supply or Demand planning experience.

Skills Extracted from Description

• Supply or Demand Planning (10+ years)
• Deep understanding of suppliers' end-to-end production processes
• Strong network with partner factories in home sourcing
• General Management mindset combined with supply chain background
• Manufacturing experience including lean / Just-In-Time (JIT) methods
• Highly organized & detail-oriented
• Analytical skills focused on execution & problem solving
• Process improvement skills
• Brand enhancement awareness
• Continuous learning & curiosity
• Excellent written & verbal communication skills
• Presentation skills
• Interpersonal skills
• Ability to build tracking tools using Google Sheets/internal tools/Airtable etc.
• Vendor management including SLA enforcement & performance monitoring
• Production lead time assessment & reduction initiatives

n - Cost savings exploration within production n - Cross-functional teamwork & collaboration