USD per year
Support Engineer
US - Remote 3 Canada - Remote Ezra - Engineering Remote Full-time
Support Engineer
Location: Remote (US or Canada) Type: Full-time
Our Mission
Ezras mission is to detect cancer early for everyone in the world. Our AI-powered Full Body MRI screens for cancer in up to 13 organs and is available at over 100+ imaging facilities in 30+ cities across the US. We believe in empowering people to make their own health decisions, offering Ezra as a direct-to-consumer service. Members visit our partner imaging centers for a Full Body MRI and receive an AI-powered report from an Ezra Medical Provider within 7-10 days. The Ezra radiology reports are generated by our partner radiologists, using Ezra-approved radiology templates. These radiology reports are then converted into consumer-friendly reports using Ezra Reporter, an AI trained to convert radiology reports into plain English.
Your Mission
As a Support Engineer at Ezra, you will help keep the web platforms that power our cancer-screening experience reliable and resilient. Youill focus on investigating production issues, mitigating incidents, shipping targeted fixes, and turning unclear problems into well-scoped backlog tickets when broader engineering work is required so we can deliver secure, delightful products that save lives.
As a Support Engineer at Ezra, you will:
- Join a passionate and collaborative team dedicated to groundbreaking health solutions.
- Triage, reproduce, and investigate production issues across the stack (application logs, metrics/traces, database queries, and code).
- Own incident mitigation: validate impact, implement safe configuration changes or code fixes, coordinate rollbacks when needed, and confirm recovery.
- Collaborate closely with product, engineering, operations, and medical teams to translate real-world issues into clear technical actions and member-safe outcomes.
- Define high-quality backlog tickets for issues that need scheduled work: repro steps, impact, suspected component(s), acceptance criteria, and priority recommendation.
- Create and maintain runbooks and troubleshooting guides; proactively eliminate recurring issues through automation and fix-forward improvements.
- Drive continuous improvement through better observability, performance tuning for key workflows, and stronger operational practices.
- Contribute to post-incident follow-ups (timeline, contributing factors, prevention tasks) and help improve our incident response process.
Who You Are
Youre a collaborative and detail-oriented engineer who thrives in a supportive and mission-driven environment. You have a problem-solving mindset,...
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Browse Active JobsFunction Health is a healthcare technology company focused on empowering individuals to live 100 healthy years by providing deep awareness of their health through routine whole-body lab testing, advanced imaging, and access to top doctors. The company aims to remove complexity in healthcare, place exponential health technology in users' hands, and prioritize privacy. It is mission-driven to democratize proactive health management and enable people to avoid disease and feel their best.
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